Instruction/ maintenance manual of the product 1.5 Telephone CounterPath
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eyeBeam 1.5 User Guide.
CounterPath eyeBeam 1.5 CounterPath So lu tio ns, Inc. Floor 8, 100 W est Pender St. V ancouver , BC Canada V6B 1R8 T el: 1.604.878.04 40 sales@counterpath.com www .counterpath.com © April, 20 06 This document con tains information proprietary to Count erpath Solution s, Inc.
CounterPath eyeBeam 1.5 i Content s Introduction .................................................................................................................. ............. 1 What is eyeB eam? .....................................................
CounterPath eyeBeam 1.5 1 1 Introduction 1.1 What is eyeBeam? CounterPath’ s next generation telephony clien t, eyeBeam 1.5 let s you integr ate your tele phony experien ce with your desktop and m obile computer solutions.
CounterPath eyeBeam 1.5 2 2 Installation and Setup 2.1 Getting Ready Obt aining Information from your Service Provider After choosing a V oIP servi ce provider , you will need informati on regarding s.
CounterPath eyeBeam 1.5 3 Optimized Devices eyeBeam is optimize d to work with t he following: • Actiont ec Internet Ph one W izard • Clarisys Claritel i750 • GN Netcom GN 8120 USB and GN Netcom.
CounterPath eyeBeam 1.5 4 2.3 Configuring eyeBeam 1. S tart eyeBeam a s you would a ny other prog ram: Use the Windows S tart menu or double-click the desktop icon. The softphone appear s. 2. When starting eyeBeam for the first t ime, you will be prompted for the license key .
CounterPath eyeBeam 1.5 5 2.4 Setting up for V oicemail Y our V oIP service provider may of fer voicemail. If it does, then you can set up some voicemail features in eyeBeam.
CounterPath eyeBeam 1.5 6 3 Using the Sof tphone 3.1 The Onscreen Phone Menu Close Availability Auto Answer , Auto Conference Do Not Disturb, Conference Hang up S peaker Control Microphone Control Dia.
CounterPath eyeBeam 1.5 7 Display The following informat ion and icons may appear on the C all display: Vid e o D r a w e r This drawer appears only on versions of eyeBeam that include video functi onal ity . T o display this drawer , click the black button toward t he extreme left edge of the so ftphone application.
CounterPath eyeBeam 1.5 8 3.2 St arting eyeBeam 1. S tart eyeBeam a s you would a ny other prog ram: Use the Windows S tart menu or double-click the desktop icon. The softphone appear s. 2. If you ar e prompted for a license key , the n you ha ve not yet set up eyeBeam.
CounterPath eyeBeam 1.5 9 3.3 Placing a Call Y ou can contact someone using: • The SIP address (kpereira@domain.co m) • A traditonal phone number, if supported by your V oIP servic e provider If you have turn ed on Call Alerts, the Call Alert b ox appears at the b ottom of the screen.
CounterPath eyeBeam 1.5 10 3.4 Answering a Call eyeBeam must be runni ng to answer incoming calls. (If ey eBeam is not running, incoming ca lls may be directed to voicemail, but check with your V oIP service prov ider to be sure.) The softphone rings and the li ne of the incoming call is lit.
CounterPath eyeBeam 1.5 11 3.5 Handling a Call While the Call Is in Progress Vid e o If your version of ey eBeam includes video, click St a r t on the V ideo drawer to send video to the other party . Y ou will see the other party in the to p vi deo panel if they have enabled vid eo at their end.
CounterPath eyeBeam 1.5 12 4. Select the origin al line (the line that is red). The tran sfer is made and th e lines on yo ur softphone are n ow free (black). Placing a Call on Hold Click Hold or clic k the line or cl ick another lin e. T o resume a call t hat is on hold, c lick the line .
CounterPath eyeBeam 1.5 13 3.6 Conference Calls There are three ways to set up a conference call: • “Manual Setup: AA O ff and AC Of f”, below • “AA Off and AC On” on page 14 • “Confer.
CounterPath eyeBeam 1.5 14 AA Off and AC On “Y ou answer calls manually and eyeBeam adds each to the conf erence automatically” 1. Click AC on. 2. Manually answer the first call . There is no need to put the call on hold. 3. When the n ext call comes in, o n another line, an swer th e call.
CounterPath eyeBeam 1.5 15 Call Information T o view information such as the current codecs, hover over the line button (for e xample, line 1) that the cal l is being made on .
CounterPath eyeBeam 1.5 16 4 Managing Calls and Contact s 4.1 Calls & Cont act s Drawer T o display the eyeBeam Cal ls & Contacts drawer , click the black butto n toward th e extreme right edge of t he softphone application. Y ou can open (display) and close (hid e) this drawer at any time.
CounterPath eyeBeam 1.5 17 4.2 Cont act s T ab The Contacts t ab displays y our contact s and lets yo u specify multiple contact me thods for them, includi ng : • SIP address (softphone) • Home phone numb er • Cellphone nu mber •E - m a i l . Y ou can identify one of these contacts as the primary contact method.
CounterPath eyeBeam 1.5 18 Using Cont act s Managing Cont act s Adding, Deleting or Renaming Group s Click the Contacts me nu and choose Manage Groups .The Manage Groups dialog box appears. • T o create a new group, click New Grou p , type a name, and press Enter .
CounterPath eyeBeam 1.5 19 Cont act Properties Dialog Box 1. Enter the desired information on th e two tabs. 2. When you click OK, the contact is a dded to the specified grou p or groups, with the spe cified primary conta ct method displayed in the list.
CounterPath eyeBeam 1.5 20 Importing Cont act s Y ou can import a contacts list from: • A comma-separated file . Use this method to import from a Micros oft® Excel ® file. Y ou will first have to set up the file; see b elow . • A Microsoft® Outloo k® or Microsoft® Exch ang e contacts list (a *.
CounterPath eyeBeam 1.5 21 4.3 Calls T ab There are three lists that show calls you ha ve made and receiv ed: • Missed Calls: in coming calls tha t you missed. • Received Calls: i ncoming calls, both answered and missed. • Dialed Calls: outgoing calls, both answere d, unanswered and hu ng up.
CounterPath eyeBeam 1.5 22 Y ou can right-click on an entry i n the Received or Di aled list to: • Ban this person. This person will not be able to send yo u phone calls or instant messages, an d will not be able to see your online status. Y ou can change these privacy rules at any time; see page 27.
CounterPath eyeBeam 1.5 23 4.4 A vailability A vailabi lity refers to the abili ty to see whethe r a person is ava ilable or not: online, on phon e, busy , and so o n. A vailabi lit y informat io n is displ aye d in th e Calls & Co ntacts drawer .
CounterPath eyeBeam 1.5 24 Respond to the request: Button Next Action Result Allow The other person will be ab le to see your availability . The other person will be added to your privacy rules with “Show my St atus” set to Y es. Allow and add This button appear s only if the other person is not already on your contact list.
CounterPath eyeBeam 1.5 25 The following chart illustrates how the shari ng of availability occu rs. Changing A vailability Permissions • If you no long er want another person to be able to see your av ailability , change the Show My Status field for that person on the Privacy Rules.
CounterPath eyeBeam 1.5 26 Setting your A vailability Changing your A vailability Click the do wn arrow beside the sta tus indicator , and select the desired availability .
CounterPath eyeBeam 1.5 27 4.5 Privacy Rules Y ou can allow or ban another person from contacting you. There are separa te rules for inco ming phone cal ls, incoming instant messages, and avail a bility detection. Y o u can ban or allo w an in divi dual person, or an entire domain.
CounterPath eyeBeam 1.5 28 Changing Settings T o change the sett ings for an existing name, click in th e cell you want to chan ge; th e value changes, for example from No to Y es. Deleting an En try Click on the entry and click Del ete. The entry is immediately delet ed.
CounterPath eyeBeam 1.5 29 5 Instant Messaging (IM) Sending and Receiving an IM T o display the IM window , right-c lick any entry in the Calls & Cont acts drawer and select Instant Message . 1. T ype the message. Include emotic ons and formatti ng, as desired.
CounterPath eyeBeam 1.5 30 6 The eyeBeam Menu Access the eyeBeam menu by c licking at th e top of the phone. The menu items are: • Options. Op tions control the way that you work with eyeBeam and apply to a ll accounts. See “Opti ons – General – Ap plication” on page 31.
CounterPath eyeBeam 1.5 31 6.1 Options Options are se ttings an d preferen ces that app ly to all acco unts. Options – General – Application T a ble 3: Optio ns – General – Application Field Desc ription Always on top of other applications Clic k on or of f, to suit your preference.
CounterPath eyeBeam 1.5 32 Enable status ba r messages When clic ked on, messages re lating to zero touch confi guration will appear in a notification balloon at the lower righ t corner of the screen, whenever the configuration auto matically c hanges.
CounterPath eyeBeam 1.5 33 Options – General – Alert s and Sounds On this page you can: • W ork wit h ringtones. Y o u can import a ringto ne (a . WAV file). Y ou can play to try it out. Y ou ca n activate one ringtone. Y o u can delete a ringtone.
CounterPath eyeBeam 1.5 34 Options – General – St atus This screen lets you add status indicat ors t o the standard A vailability indicators bu ilt into eyeBeam. For mo re information on availability , see pa ge 23. • Y ou can set the Idle timer .
CounterPath eyeBeam 1.5 35 Options – General – Device T T able 4: Options – Genera l – Device Field Descrip tion Headset Speaker device Microphone device Change these fields only if you want to override the device selected by zero- touch device configuration (see page 31).
CounterPath eyeBeam 1.5 36 Speakerphone Speaker device Change this field only if you want to override the device selected by zero-touch device configuration (see page 31). Make the appropriate choice: • Select the device that you want to use for audio out (the sound you hear) when the Speaker Phone button is pre ssed.
CounterPath eyeBeam 1.5 37 Options – Advanced – Audio Codecs This pane shows all t he codecs that are i ncluded in the retail version of eyeBe am. Y ou can enable or disable codecs as desire d. W ith only one codec e nabled, all ca lls made will use th at codec.
CounterPath eyeBeam 1.5 38 T a ble 5: Audio Codecs Supported in eyeBeam Codec Narrowband Wideband Royalty-bearing Includ ed in Retail eyeBeam AMR W ideband (G .722.2) 33 Broadvoice-32 33 Broadvoice-32 FEC 33 DVI4 33 DVI4 W ideband 33 G .71 1aLaw * 33 G .
CounterPath eyeBeam 1.5 39 Options – Advanced – Video Codecs This pane appears only on versi on s of eyeBeam th at include video functionality . V ideo codecs describe the format by which video streams are comp ressed for transmission over netw orks.
CounterPath eyeBeam 1.5 40 Options – Advanced – Network T a ble 6: Op tions – Advanced – Network Field Desc ription Network connection speed Complete th is field only if you have disabled zero-touch bandwidth detection (see page 31). Select the type of network connection for your computer .
CounterPath eyeBeam 1.5 41 Options – Advanced – Quality of Service The Quality of Service pane lets you re quest a specific transpor t service for audio, video and si gnaling traffic. There are two types of servic es. The ser vice to use depends on what yo ur V oIP service pr ovider supports: • GQoS, which is av ai lable for audi o and video.
CounterPath eyeBeam 1.5 42 Options – Advanced – Diagnostics This screen let s you enable l ogging to files. Logg ing uses computer resources, so you shou ld only enable i t when instructed by a cust omer support representa tive. T o set up loggin g: 1.
CounterPath eyeBeam 1.5 43 6.2 SIP Account Settings SIP Account s T o work with acco unts, click at the top of the ph one and choose SIP Account Settings. The SIP Account window appears, showing all the accounts set up. Each account is automatically a ssigned a number: the first account in the list i s 0, the second account is 1, and so on.
CounterPath eyeBeam 1.5 44 Account Properties – Account T able 8: Account Properties – Account Field Desc ription User Details Display name This name is displayed in the eyeBeam displa y . Other parties will see this name they are when connnected to you.
CounterPath eyeBeam 1.5 45 Send outbound via Choose the setting specif ied by your V oIP service provider: • Domain: If your V oIP service provider re quires that traffic be directed to proxies that are disc overed via the domain.
CounterPath eyeBeam 1.5 46 Account Properties – V oicemail These settings l et you set up eye Beam to forward ca lls in several situ ations. Y our service provide r may also provi de the ability to set up for v oicemail outside o f eyeBeam, for example, by phoning a SIP address and foll owing the voice prompts, or by accessin g a website.
CounterPath eyeBeam 1.5 47 Number for sending calls to voicemail Complete only if your V oIP serv ice includes voicemail. This is the number that incoming calls will be forwarded to if they are unanswered after the specified interv al (below), or when you click the icon on the Call display .
CounterPath eyeBeam 1.5 48 Account Properties – T opology.
CounterPath eyeBeam 1.5 49 T a ble 10 : Account Properties – T opology Field Desc ription Firewall Traversal IP Address This setting controls how your IP address is presented. • Discover global address: Let eyeBeam de termine your public IP address.
CounterPath eyeBeam 1.5 50 Account Properties – Presence This tab app ears o nl y for t he de faul t account. Howev er , the values set on that tab ap pl y to al l accounts. In other words, presence as set up on this tab applies to all accounts, not j ust the defaul t account.
CounterPath eyeBeam 1.5 51 Account Properties – S torage This tab app ears o nl y for t he de faul t account. Howev er , the values set on that tab ap pl y to al l accounts. In other words, storage as set up on this tab ap plies to all accounts, no t just the default accoun t.
CounterPath eyeBeam 1.5 52 Account Properties – Security Y ou can set up eyeB eam for the type of se curity (encry ption) you want for i ncoming and outg oing calls. eyeBeam supports: • Signaling enc ry pt io n using TLS • Media encrypti on using SR TP .
CounterPath eyeBeam 1.5 53 Setting up the root c ertificate on your comp uter ensu res th at the connect ion to the pro xy is TLS secure (the first hop). Any p roxy in the ch ain (between yo u and the caller) that does not support TLS may cause an insecure link in the chain.
CounterPath eyeBeam 1.5 54 Account Properties – Advanced T able 15: Acco unt Properties – Advanced Field Desc ription Reregister every The time interval between eye Bea m’ s attempts to reregister in order to refresh the account registration with the V oIP service provider for this account.
CounterPath eyeBeam 1.5 55 Send SIP keep-alives T ypically on, to instruct eyeBea m to send SIP keep-alive messages in order to maintain a “pinhole” through your firewall for SIP messaging.
CounterPath eyeBeam 1.5 56 6.3 Privacy Rules For information on privacy rules, see page 27. 6.4 Open Diagnostic Log and Folder For information on these menu i tems, see “Opt i ons – Advanced – Diagnostics” on page 42.
CounterPath eyeBeam 1.5 57 Appendix A: Application Hot Keys T able 1 6: Application Hot Keys Function Keyboard Shortcu t Select Line 1 F1 or Ctrl + 1 Select Line 2 F2 or Ctrl + 2 Select Line 3 F3 or C.
CounterPath eyeBeam 1.5 58 Appendix B: Dialing Plan When a call attempt is made, the call input (what you ty pe, s ele ct or drag onto the Call di spl ay) is processed to select the account to use an d to modi fy the input if t hat is required to ensure that the call gets place d successfully .
CounterPath eyeBeam 1.5 59 Pattern V alid Content The content for a pattern fo llows the dig it map rules of R FC 2705, supple mented by the ru les for regular expressions. Where there is a n overla p between the digit map an d regular expression rul es, the digit map rul es apply .
CounterPath eyeBeam 1.5 60 T ransformation Keywords Order of T ransformations These transformations are always perfo rmed in the fo llowing order (the order in which t he transformation s are entered in the dialing p lan is not sign ificant): prestrip > p oststrip > pre > post > replace B.
CounterPath eyeBeam 1.5 61 Result s of the Comp arison B.3 Examples Example 1 aa.T|xxxxxxx.T;match=2;pre="9" This simple example shows how to di f ferentiate between a PSTN number and a SIP address, and how to add a “9” dialing prefi x on ly to the PSTN nu mber .
CounterPath eyeBeam 1.5 62 Example 3 #1xxxxxxxT|#19xxxxxxx|xxxxxxxT|9xxxxxxx|;match=1;prestrip=2;pre=9;match=2; prestrip=2;match=3;pre=9; This example assumes that the dialing plan belongs to th e first account.
CounterPath eyeBeam 1.5 63 Appendix C: Contact List Headings Following is a list of all the headings that are used in the e yeBeam contacts list. This li st can be useful when formatting a con tacts list in order to import it into e yeBeam.
CounterPath eyeBeam 1.5 64 Appendix D: Location of Files System files are copie d to the install directory you specifie d when installing. The default install directory is: C:Program FilesCounterPatheyeBeam 1.5 The directory contains: • the executable (eyeBeam.
CounterPath eyeBeam 1.5 65 Appendix E: Alternative W ays of Running eyeBeam E.1 From a Hyperlink Y ou can attach a hyperlink to a phone number or SIP ad dress that , when clicked, starts e yeBeam and dials the number .
CounterPath eyeBeam 1.5 66 Appendix F: Glossary AEC Acoustic echo cancelation. Proc essing of t h e audio or video signal to reduce the echo effec t that can arise with a speakerphone or that can arise if the sound from the speakerphone or he adphon e leaks into the mic rophone.
CounterPath eyeBeam 1.5 67 RFC Request for Comment. A document that describe s an aspect of an internet tech nology . An RFC may be a proposed, draft or full in ternet standard. R TP Real-time T ransport Protocol. A protocol for d elivering the media portion of a data transmission over an IP ne twork.
An important point after buying a device CounterPath 1.5 Telephone (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought CounterPath 1.5 Telephone yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data CounterPath 1.5 Telephone - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, CounterPath 1.5 Telephone you will learn all the available features of the product, as well as information on its operation. The information that you get CounterPath 1.5 Telephone will certainly help you make a decision on the purchase.
If you already are a holder of CounterPath 1.5 Telephone, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime CounterPath 1.5 Telephone.
However, one of the most important roles played by the user manual is to help in solving problems with CounterPath 1.5 Telephone. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device CounterPath 1.5 Telephone along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
