Instruction/ maintenance manual of the product GM5688E Gateway
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® REFERENCE GUIDE 8512418.book Page a Friday, May 11, 2007 11:44 AM.
8512418.book Page b Friday, May 11, 2007 11:44 AM.
i Chapter 1: About This Reference . . . . . . . . . . . 1 About thi s guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Accessi ng the o nline Use r Guide . . . . . . . . . . . . . . . . . . . . . . . . . 2 Gateway contac t inform ation .
Contents ii Creating disc s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Using t he memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . 28 Memory card t ypes . . . . . . . . . . . . . . . . . . . . . . .
www.gatewa y.com iii Using B igFix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Managing hard driv e space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Checking hard dri ve space . . . . . . .
Contents iv Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Printer . . . . . . . . . . . . . . . . . . . . .
CHAP TER 1 1 About T his R ef erence • About this guide • Acces sing the online User Guide • G a tewa y c o n t a ct i n fo rm a t i o n • Micr osof t C ertificat e of Aut hentic ity • For m o re i n forma tio n 8512418.
CHAPTER 1 : Abou t This Refe rence 2 About t his guide Th is guide in clude s inf or mation and mai nten ance inst ruc tions that ar e spec ific t o y our model of Gat ew a y computer . Some ill ustrat ion s in this gu ide m a y lo ok different tha n your computer becaus e hardw are options and port locations may v ary .
www.gatewa y.com 3 Gat e w a y contac t inf ormation The label on the top of y our computer contains infor mation that i dentifies y our computer model and s erial number . Gat ew a y C ust omer Care will need t his inf orm ation if you cal l f or a ssistance .
CHAPTER 1 : Abou t This Refe rence 4 8512418.book Page 4 Friday, May 11, 2007 11:44 AM.
CHAP TER 2 5 Checking Out Y our Co m p u te r • Fro n t • Back 8512418.book Page 5 Friday, May 11, 2007 11:44 AM.
CHAPTER 2 : Checking Out Your Computer 6 Fro n t Me m or y c a rd rea d er DVD/C D drive Micr ophone j ack Pow er butto n / power indica tor DVD/CD drive (optional ) Headphone jac k IEEE 1 3 9 4/ Fire.
www.gatewa y.com 7 Com ponen t Icon Des cript ion Mem ory c ar d read er In sert a me mory card from a digit al cam era, MP3 pla y er , PD A, cellular t ele phone , or othe r dev ice into the memor y card reader .
CHAPTER 2 : Checking Out Your Computer 8 Bac k Important Y ou r computer’ s hard war e options and port locations ma y v ary fr om th is illu stration. Componen t Icon Descri ptio n Vo l ta g e sw itc h The swit c h is pr ese t at th e fac t ory . Mak e sure th at thi s i s set to the co rrect volt ag e for you r ar ea.
www.gatewa y.com 9 US B ports Plug USB ( Univ er sal Serial Bus) d e vice s (such as a U SB pri nt er , scanner , camer a, k e yboar d, or mo use ) int o the se por ts. F or more informa ti on, see “Installing a pr inter , scann er , or other de v ice” on pa ge 32 .
CHAPTER 2 : Checking Out Your Computer 10 Rea r s pea ker jac k (black plug) Plug y our r ear right and lef t speak ers in to this jack. F or mor e inf orm ation, see “Co nfiguring t he audi o jacks” o n page 3 1 .
CHAP TER 3 11 Set ting Up and Get ting Start ed • W o rking saf ely and c omf ortabl y • Prepar ing pow e r connec tions • C onnec ting t o a broadband modem or net work • C onnec ting a dia l.
CHAPTER 3: Setting Up an d Getting Started 12 W orking saf ely and comf or tabl y Bef ore using your computer , follow the se general gui delines f or se tting up a saf e and comf orta ble work area and a v oiding discomf ort and str ain: • K eep hands and arms parallel to t he floor .
www.gatewa y.com 13 R educ ing e y e str ain Sunlight or bright indoor lighting shoul d not reflec t on the monitor sc reen or shine direc tly into y our e yes . • P o sition t he computer desk and sc r een so y ou can av oid glare o n your screen and lig ht shin ing directly into your e y es.
CHAPTER 3: Setting Up an d Getting Started 14 Sit ting at y our comput er • Av oid bending, arc hing, or angling y our wrists. Mak e sure t hat the y are in a relaxed po sition when you type . • Do n o t s l ou ch for w a rd o r l e a n fa r ba ck .
www.gatewa y.com 15 C heck ing the voltage sele c tio n The power s upply , a comp onent built int o you r computer , pro vide s power t o the s yst em board, add-in cards, and peripheral de vice s.
CHAPTER 3: Setting Up an d Getting Started 16 C onnec ting a dial-up modem Y our computer ma y hav e a 5 6K modem that y ou can use w ith a st an da rd te le ph on e l in e to con ne ct to the In tern et or f a x documents.
www.gatewa y.com 17 5 T o open your comput er ’s Start menu, click ( Start ). F r om t hat menu , y ou ca n ru n pr ogr ams and s ear c h f o r file s. Fo r more inf orm ation on using y our comput er’ s menus, see “U sing Window s” and “Cu st omizing Windo ws” in your online Use r Gu id e .
CHAPTER 3: Setting Up an d Getting Started 18 2 T o “ w ake” your computer , pre ss a k e y on the k e yboard or pres s the pow er butt on. If the computer remains in Sleep mode, pre ss t he power but ton. T o t urn of f y our com pute r: 1 C lick ( Start ), clic k the ar row ne xt to t he lock icon, th en cli ck Shut Down .
www.gatewa y.com 19 U sing t he k e y boar d Premi um multimedia k e yboar d f eature s The k e y board has s ev eral dif f erent type s of k ey s and but tons. Y our ke y board also ha s status indicat ors that sho w whic h k e yboa rd f eature is ac tiv e .
CHAPTER 3: Setting Up an d Getting Started 20 Elit e multi media k e y boar d f eatur e s The k e y board has s ev eral dif f erent type s of k ey s and but tons. Y our ke y board also ha s status indicat ors th at show whic h k e yboa rd f eature is ac tiv e .
www.gatewa y.com 21 Fea t ur e Icon Desc riptio n Slee p button Pres s this butt on to activ ate y our computer’s Sleep (po wer -sa ving) mod e. Func tion ke ys Pres s these k ey s to start progr a m actions. Each pr ogram u se s diff er ent func tion k e y s f or diff erent purpose s.
CHAPTER 3: Setting Up an d Getting Started 22 U sing t he mou s e The mou se is a de v ice that contr ols the point er mo vement on the comput er displa y . This illu str ation show s the stan dard mouse . As you mo ve t he mouse , the point er (arro w) on the disp lay mov e s in the s ame direc tion.
www.gatewa y.com 23 Y ou c an use the scrol l w h e el on the mouse t o mov e through a docume nt. This feature is not available in al l program s. For mor e inf ormation about how t o adjust t he dou.
CHAPTER 3: Setting Up an d Getting Started 24 U sing optical dr i v e s Fea t ures Y our optica l dri ve ha s the f ollo wing basic components: L oading an optical disc T o insert an optica l disc: 1 Pre ss t he e ject bu tton on the optical disc dr iv e .
www.gatewa y.com 25 Identifyi ng optical driv e type s Y our computer may contain one of the follo wing driv e ty pes. Pre ss t he dri ve’ s e jec t butt on, then L ook on t he f ront of the dri ve’ s dis c tr ay f or one or mor e of t he f ollow ing logo s: If y our optical dri ve has this logo.
CHAPTER 3: Setting Up an d Getting Started 26 Pl ayi n g d i scs Pl ayi n g a C D A standard compac t disc ( CD ) c an hold an e nti re album of digital songs and can be pla yed on a CD play er or your computer’s CD driv e.
www.gatewa y.com 27 Pl ay i ng a DV D A Digital V e rsa tile Dis c (DVD) i s similar t o a standar d CD but has great er data capac ity . Becau se of t his incr eas ed capacity , full-len gth mo vie s, se v eral alb ums of music, or s ev er al gigaby t es of data can fit on a single disc.
CHAPTER 3: Setting Up an d Getting Started 28 C opy i ng optic al discs Y ou can copy optical discs t o mak e back ups of y our data. For more informa tion , see your onli ne Use r G uid e . U sing t he memory card r e ader Y ou can u se the optional memory c a rd reader to tr ansfer pic ture s f r om a d igit al c amer a to y our co mput er .
www.gatewa y.com 29 2 T o acces s a file on the memory car d, clic k ( Start ), then click Comput er . Double - clic k the dri v e let t er (f or examp le, th e E: dri v e ) , then doub le-c lic k t he f ile n ame .
CHAPTER 3: Setting Up an d Getting Started 30 Adju sting t he v olume Y ou can adjust v olume using y our speak ers’ controls or the Windo ws v olume controls.
www.gatewa y.com 31 4 T o a djust device volum e levels, click Mixer . Th e Vo lu me Mix er dialog box opens, wher e you can click and drag sliders f or indiv idual de v ices.
CHAPTER 3: Setting Up an d Getting Started 32 C onf igur ing t he audio jac ks If the back of y our computer has fi ve audio jacks, the y are univ ersal jac ks. This mean s t hat the y can be u sed f or more than one purpos e. For ex ample , the blue jack on the computer can be a s t er eo in j ac k or a st er eo out jac k.
www.gatewa y.com 33 IEEE 1 39 4 and USB ports support plu g-and-pla y and hot -swap ping , wh ich mean s that you r comp uter will usually recogni ze suc h a de vice whene v er you plug it i nto t he appropri at e port.
CHAPTER 3: Setting Up an d Getting Started 34 8512418.book Page 34 Friday, May 11, 2007 11:44 AM.
CHAP TER 4 33 Upgr ading Y our C omput er • Pre v enting static electr icity disc harge • Opening th e case • Clos i n g t h e c as e • R eplac ing the color panel • Installing memory • Ad.
CHAPTER 4: Upgrading Your Com puter 34 Pr e v enting static elec tric ity dis c har g e The components inside y our computer are ex tr emely sensitiv e t o static elec tri city , also kn own a s elec tro static dis char ge (ESD) .
www.gatewa y.com 35 Opening t he cas e Y our compute r cas e pro vide s eas y acce ss t o int ernal components. R emov ing the side panel T o remo ve t he side panel: 1 F ollow t he instr uc tions i n “Pre v entin g static elec tric ity dischar ge” on page 34 .
CHAPTER 4: Upgrading Your Com puter 36 R emov ing the f ron t bez el To r e m ov e t h e f r o n t b e z e l : 1 R emov e th e side panel b y f ollow ing the instr uc tions in “Remo vi ng the side panel” on page 35 .
www.gatewa y.com 37 C lo sing t h e ca s e R eplacing t he f ront bez el T o rep lace the f ront bezel: 1 Slide the tabs on the righ t side of the bezel into the slots on the right side of the co mputer .
CHAPTER 4: Upgrading Your Com puter 38 R eplacing t he side panel T o rep lace the s ide panel: 1 Make sure that al l of the internal cables are arra nge d inside the computer so the y will not be pinched when y ou close the computer .
www.gatewa y.com 39 2 Press firm ly o n the lower le ft an d l ower ri ght pa rts of the color panel t o release the panel fr om the fr ont beze l. Y ou should pres s the tw o points against the computer until y ou hear or f eel a c lick, whic h is t he sound of t he panel’ s inter nal loc king tabs unlocking.
CHAPTER 4: Upgrading Your Com puter 40 4 Slide the tabs of t he new color panel up i nto the slots on the f ront bez el. 5 Press firm ly o n the lower le ft an d l ower ri ght pa rts of the color pan el to engage t he panel’ s int erna l lock ing tabs .
www.gatewa y.com 41 Installing memor y When y ou upgrade t he computer memory , make sure t hat y ou install the cor rec t type of memory module f or you r comput er .
CHAPTER 4: Upgrading Your Com puter 42 5 Align the notc hes on the new DIMM wit h the not che s on the memory module bank and pres s the module firml y into the bank. The tabs on the sides of the memory module should sec ure t he memory module aut omatically .
www.gatewa y.com 43 Addi ng or r eplac ing an opti cal dis c dr i v e T o add rep lace an optic al drive: 1 R emov e th e side panel b y f ollow ing the instr uc tions in “Remo vi ng the side panel” on page 35 . 2 R emov e t he fr ont bez el by f ollow ing th e instruc tions in “Remo ving the front bez el” on pag e 35 .
CHAPTER 4: Upgrading Your Com puter 44 6 R emov e the two dri ve r et ention scre w s. 7 Slide the dri ve f orwar d and out of the dri v e bay . 8 Slide the new driv e into t he driv e bay , lin e up the scre w holes on t he dri v e ba y w ith t he sc r e w holes on t he dri v e , then replace the two dr iv e ret ention scr ew s.
www.gatewa y.com 45 R eplac ing t he memor y car d rea de r T o replace the me mory card reader: 1 R emov e th e side panel b y f ollow ing the instr uc tions in “Remo vi ng the side panel” on page 35 . 2 R emov e t he fr ont bez el by f ollow ing th e instruc tions in “Remo ving the front bez el” on pag e 35 .
CHAPTER 4: Upgrading Your Com puter 46 5 Unplug the cab le from the back of the card reader , then slide the card reader tow ard the fr ont of your computer . 6 Slide t he ne w car d rea der int o place , then s ecur e it w ith the two s cre w s you remo ved pre v iousl y .
www.gatewa y.com 47 Addi ng or r eplac ing a har d dr i v e T o add o r rep lace a har d drive: 1 R emov e th e side panel b y f ollow ing the instr uc tions in “Remo vi ng the side panel” on page 35 . 2 Disconnect and label all hard dri ve cables, noting their locations and orientation.
CHAPTER 4: Upgrading Your Com puter 48 4 Loo se n the ca pt ive th u mbs crew that secu res th e ha rd dri ve cage to th e comp ut er . (This scr ew cannot be re m ove d .
www.gatewa y.com 49 9 L ine up the tabs on the right side of the cage with the slots on the inside of the ca se , then slide t he cage into the c ase . 10 Tighten the cage thumbscr ew , then plug the h ard driv e cage f an cable back int o t he s ys tem boar d.
CHAPTER 4: Upgrading Your Com puter 50 4 Loo sen the f our captiv e scr e w s that secure t he heat sink and fan as sembly to t he sy st em board, then remo v e the as sembl y and place it on a stable surf ace wit h the f lat surf ace of the heat sink (t he side with the ther mal grease) up.
www.gatewa y.com 51 8 If this is a new heat sink, remo ve the strip on the heat sink that covers t he g r ay t hermal g reas e. If you are r e-usi ng a heat s ink , u se rub bing (is opr op y l) alcoh.
CHAPTER 4: Upgrading Your Com puter 52 4 If you ar e replac ing an e xpansion ca r d, remo ve t he old car d. Y ou can slightl y see sa w the car d end-t o-end to loosen t he card, but do not bend the car d sidew a ys. 5 Install the new car d into the e xpansion slot.
www.gatewa y.com 53 T o rep lace th e batt ery: 1 R estart y our comput er . 2 During the restar t, pres s and hold t he F1 ke y. T h e ma i n menu of the BIO S Setup utility opens. 3 Wr it e do w n all v alue s in t he menu s and submenu s, t hen exi t fr om the utility .
CHAPTER 4: Upgrading Your Com puter 54 9 Ma ke s ur e t ha t th e po si tive ( +) si d e o f th e new ba tte ry i s f a c i n g u p ( u s u a l l y t h e s i d e t h a t t h e b a t t e r y t y p e a n d model numbe r are e tc hed into), t hen press t he batt ery into the socket until it sna ps into plac e.
www.gatewa y.com 55 6 Rem ove t he eig ht syste m boa rd screws . 7 L ift the s yst em board up and out of the case . 8 Align the ne w sy ste m board on the s cr ew hole s in the case , th en secure i t into the case with th e scre ws.
CHAPTER 4: Upgrading Your Com puter 56 8512418.book Page 56 Friday, May 11, 2007 11:44 AM.
CHAP TER 5 57 Maintaining Y our Co m p u te r • Set ting up a mainten ance sc hedule • Caring f or y our comput er • C leaning y our comput er • Updating W indow s • Using BigFix • Managing har d dri v e space • Sch eduling ma int e nance tasks • Mo vi ng fr om yo ur old computer 8512418.
CHAPTER 5: Maintaining Your Computer 58 Se t ting up a maint enance s c he dule Use t he f ollowing tabl e t o set up a r egula r maintenance schedu le.
www.gatewa y.com 59 Car ing f or y our comput er T o extend t he li f e of your computer : • B e c a r e f u l n o t t o b u m p o r d r o p y o u r c o m pu t e r , a n d d o not put any ob jects on t op of it. The cas e , although strong, i s not made t o support e xtr a we ight.
CHAPTER 5: Maintaining Your Computer 60 C leaning y our comput er K eeping your comput er clean and the vents fr ee from du st helps k e ep y our computer perf orming at its best.
www.gatewa y.com 61 2 If y ou spill liquid on the k e yboar d, turn off y our computer and turn the k e yb oard up side down. L et the liquid drain, then let the k e yb oard dry be f or e trying to use it again. If the k e y boar d does not work af t er it drie s, y ou may need t o replace it.
CHAPTER 5: Maintaining Your Computer 62 C leaning optical dis cs Optical disc s (CDs, D VDs, and Blu-ray Discs) ge t dirty f rom fr equent hand ling. T o clean an opt ica l disc : 1 Wip e f rom t he cent er to t he edge , not ar ound in a c irc le , using a pr oduct made especi ally f or the purpos e.
www.gatewa y.com 63 U sing BigF ix BigFix monit ors y our computer f or problems and c onflic ts. It aut omaticall y gat hers inf ormation about the lat e st bugs, sec urity alerts, and updat es f rom BigFix sit es on the Inte rnet. Whene ver BigFix det ects a problem, it alerts y ou by fl ashing the blue taskbar ic on.
CHAPTER 5: Maintaining Your Computer 64 C hecking ha rd dr iv e space T o c heck hard dr iv e sp ace: 1 C lick ( Star t ) t hen c li ck Co mputer . T he Co mp u ter wi nd ow o pe ns . 2 Right -c lick t he dri v e that y ou w ant t o c heck f or a v ailable fi le space , then clic k Pr op erti es .
www.gatewa y.com 65 Deleti ng unnece s sary file s Delet e unneces sary fi les, su ch a s te mporary f iles and f iles in the R ecy c le Bin, t o f r ee har d dr i v e sp ace . T o dele te unnecessary files: 1 C lick ( Star t ), All Progr ams , Accesso ries , Sy s te m T ools , then c lic k Disk Cleanup .
CHAPTER 5: Maintaining Your Computer 66 C hecking the hard dri v e f o r err ors The Er ror -c hecking progr am ex amines the hard dri ve f or ph ysical f law s and file and f olde r pr oblems. This progr am correc ts file and folder problems and ma rks f lawed area s on the hard dri ve so W indows doe s not use them.
www.gatewa y.com 67 5 C lick OK . Def r agmenting t he har d dri v e When workin g wit h file s, so metimes Windo w s div ides the f ile informati o n in to piec es and stores them in d i ff erent pla ces on the hard drive . This is called frag men tat i o n , and it is nor mal.
CHAPTER 5: Maintaining Your Computer 68 3 C lick Defr agment no w . This proces s ma y tak e hours to complete , depending on t he siz e of the dri ve being defr agmented. Backing up file s Backing up file s and remov ing them fr om the har d driv e fr ees space f or new fil e s on the hard dri ve .
www.gatewa y.com 69 4 Follow the on-screen ins t ructions to select a backup sto rage location and t he files and f olders t o back up. Sc heduling maint en ance ta sks T ask Scheduler lets y ou schedule maint enance tasks such as running Disk Defragmenter and c hecking your dri ve s f or err ors.
CHAPTER 5: Maintaining Your Computer 70 Mo v ing f r om y our old comput er T ran sf erri ng file s and s et tings a utomatic ally Y ou can mov e y our file s, f olders, sof twar e se ttings, and u se.
www.gatewa y.com 71 T ran sf err ing f ile s and s et tings ma nual ly Y ou can manually tr ansf er y our personal data f i le s b y cop ying the m to remo v able media, suc h as a wr itable dis c, an e x ter nal hard dri ve , a net work location, or a f lash driv e .
CHAPTER 5: Maintaining Your Computer 72 Fin di n g ot h e r f il es Us e Windo ws F ind or Searc h t o locat e other pers onal data f iles. F or mor e inf orm ation, s ee “Usi ng W indo ws ” in y our onl ine User Guide .
CHAP TER 6 71 T roubleshooting • Sa fety gu i d e l i n es • Fir st s teps • T roubleshooting • R eco ver ing y our sy st em • T e lephone support 8512418.
CHAPTER 6: Troublesho oting 72 S af ety guideline s While troublesh ooting your co mputer , f ollow these safety guid elines: First st ep s If y o u ha v e pr obl ems w it h y our c ompu te r , try t .
www.gatewa y.com 73 T r ouble shooting T rouble shooting topic s are list ed in alphab etical or der . Add-in car ds See “Expansion card s” on page 78 .
CHAPTER 6: Troublesho oting 74 An aud io CD does not p roduc e soun d • Mak e sur e t h at t he di s c label is f ac ing up , t he n try aga in. • Some music CDs hav e copy prot ecti on sof twar e . Y ou may not be able to pla y these CDs on y our computer .
www.gatewa y.com 75 Disk et t e dr i v e The disk ette d riv e is not recogni zed • Shut down and re start y our computer . Y ou cannot sav e a fi l e to diskett e or you see t he message “ disk is full or writ e-protect ed” • Mak e sure t hat the writ e-prot ection tab on the upper -ri ght corner of the disket t e is down (unprot ect ed) .
CHAPTER 6: Troublesho oting 76 Th e disk ett e dri ve LED is lit conti nuousl y • R emo v e t h e disk ett e f r om the dri v e . If t he light sta y s on, try restar ting your computer . Displa y The screen resolution is not correct • Change t h e sc ree n resoluti on from the Displa y Se t tin gs dialog box.
www.gatewa y.com 77 Et herne t Y ou cannot see t he other c omput ers on y our net work • Mak e sure that your Ether net cable is plugged i nt o the Etherne t jack on your comput er . Mak e sure that the other end is plugged into a ne tw o rk rout er , swi t c h, hub, or other netw ork dev ice .
CHAPTER 6: Troublesho oting 78 Y our Ethernet netw ork is running slo wer than y ou expec t • If your Ether net network is running slow er than you expec t, check the speed of each Etherne t comp onent.
www.gatewa y.com 79 Hard dri v e Y o u se e an “Insufficient disk space” error me ssage • Delet e unnecess ary files f rom t he hard driv e using Disk C leanup. For instru ctions on deleting unnec e ssary fi les, see “Dele ting un necessary files” on p age 64 .
CHAPTER 6: Troublesho oting 80 Internet Se e also “Modem (di al-up)” on page 85 . Y ou cannot connec t to th e Inter net • If you ar e using a dial-up modem, make sur e that th e modem cable is plugged into the modem jack and not the Ethernet netw ork jack.
www.gatewa y.com 81 Connect ing to a W eb site tak es t oo long Man y fac tor s can aff ec t Int ernet per f ormance: • The condition of t he telephone lines in your residence or at y our local t el.
CHAPTER 6: Troublesho oting 82 Li quid spilled in the ke y board • If you spilled liquid in t he ke yboard, turn off y our computer and unplug the k e y boar d. C lean the k e yboard and tu r n it up s i de do w n t o dr a i n i t. L e t t h e k ey boa r d dr y befor e using it again.
www.gatewa y.com 83 • T ype of co nnection used — Y ou can connect t he computer v ideo output to a TV . Ho we v er , the connection type has an aff e ct on t he video qual ity .
CHAPTER 6: Troublesho oting 84 • Ty p e o f T V ( i nterlaced or progre ssi ve scan) Man y CR T (tube) TVs us e int erlaced v ideo. Int erlaced v ideo di spla ys a v ideo frame w ith two pa sse s of alt ern ating scan lines.
www.gatewa y.com 85 Y ou want t o play recorded progr ams on other comput ers • A DV R-MS fi le r ec ord ed to DVD ca n be re pl ayed on another computer running Media Center or on an y computer t hat ha s a D VD play er and D VD decoder softw are (such a s WinDVD) .
CHAPTER 6: Troublesho oting 86 Modem (cable or D SL) My co mputer c annot connect t o the Int er net. • Mak e sure that y our mode m is connect ed to the ne twork jack. • See the documentation that came wit h your modem f or additional tr oubleshooting inf or mation.
www.gatewa y.com 87 4 C lick t he Dial ing Rules tab, c lick t he location f r om which y ou are dialing, then click Ed it . 5 Make sure that all settings a r e c orrect. • Disconnec t an y answer ing mach ine, fax mac hine , or pr in ter tha t i s o n th e s am e li ne as the mo de m.
CHAPTER 6: Troublesho oting 88 Y our 56K modem does not connec t at 56K Current F CC regula tio ns restrict a ctual dat a tran sfer ra tes ov er public t elep hone lin e s t o 5 3K. Other f ac t ors, su c h as li ne noise , te lephone s ervice pr o vider equ ipment, or ISP li mitations, ma y lower the speed ev en further .
www.gatewa y.com 89 6 C lick t he Diagnostic ta b , t h e n c l i c k Query Modem . If inf ormation about the modem appe a rs, the modem pass ed diagn o stics.
CHAPTER 6: Troublesho oting 90 Mous e Th e mouse d oes not w ork • Make su re that the mo use cab le i s plu gge d in correctly . • Shut down and re start y our computer . • R emov e all ex tension cable s and swit ch bo x es. • T ry a mouse y ou kno w is working t o mak e sur e th at t he mouse port works.
www.gatewa y.com 91 Po w e r Y our compute r will not tur n on • Ma ke s ur e th at th e p ower co rd i s c on necte d to an AC power sour ce and to your computer , and that y our computer is tur ned on.
CHAPTER 6: Troublesho oting 92 3 Right -click t he print er y ou want t o be the def ault printer , then click Set as Def aul t Print er . • R einstal l the p rint er dri v er . See t he guide t hat came w ith y our print er f or instr uct ions on installing t he print er dri ver .
www.gatewa y.com 93 Sound Y ou are not get ting sound f rom the speak ers • Make sure t hat the vo lume c ontrols are turned up. For more inf orm atio n, see “A d j u s t i n g th e v o l u m e ” o n page 30 . • Make sure that mute con trols are turn ed off .
CHAPTER 6: Troublesho oting 94 • If onl y one or two it ems of s oftw are or har dw are ha v e sto pped w orking corr ectl y , the problem may be solv ed by re -in sta lli ng the software o r th e h ardware d riv ers .
www.gatewa y.com 95 Prepar ing for sof tw are and dev ice dr iv er reco v ery Y ou can usu ally r ecov er y our pre-installed sof twar e and dri vers fr om y our hard dr iv e.
CHAPTER 6: Troublesho oting 96 4 Inser t a blank, r ecord able disc int o a recor dable dis c dri ve , then cl ick Next . I f an Aut oP la y dia log bo x opens, cl ick th e x in the upper -right corner to close it. A dialog bo x opens that t ells y ou the number of blank disc s you need to cr eat e a full set of reco very disc s.
www.gatewa y.com 97 R eco ver ing pre -installed softw are and dr iv ers usin g Gat ew a y R eco v ery Cen ter T o recov er specific drivers and software: 1 C lick ( Star t ), All Progr ams , Gateway R ec ov ery Center , the n clic k Gat ew ay Re co very Cent er .
CHAPTER 6: Troublesho oting 98 3 C lick the sof tware or dri ver y ou want t o recov er , then cli ck Next . R eco ver ing pre -installed softw are and dr iv ers usin g reco v ery discs If you c reat ed a multiple -dis c set of reco very disc s, each disc contains a unique se t of softw are and driv ers.
www.gatewa y.com 99 2 T o recov er p r e -inst alle d software , click Ap plica tion re cover y, th en clic k th e s oftwa re y o u wan t to rec ove r . - OR - T o recov er pre-installed dev ice driv ers, cl ick De vice dri ver recov ery , then click t he type of d ri ver y ou want to re cove r .
CHAPTER 6: Troublesho oting 100 U sing Micr os of t S yst em R est ore Mic ro sof t S yst em R est ore per iodically tak es “ snap shots” of you r syste m sett i n gs a nd save s th e m as resto re p oi nt s .
www.gatewa y.com 101 2 On the left side of the window , clic k Re p a i r Wi nd ow s using S ystem Rest ore , then cli c k Next . The Cho ose a restore po i nt dialog bo x opens. 3 C lick the r e stor e p oint y ou w ant, clic k Ne xt , then click Finish .
CHAPTER 6: Troublesho oting 102 2 On the left side of the window , clic k Create a re store point or change setting s , then cl ic k Next . The Syst em Pro p erti es dial og box opens t o the Sy st em Prot ection tab. 3 C lick Create . The Cr eate a r est ore point dialog b ox opens.
www.gatewa y.com 103 T o dele t e e v ery thing on y ou r hard dr iv e an d re-install all f act ory soft wa re: 1 If y ou can still run Wi ndows: a C lick ( Start ), All Progr ams , Gatewa y R ecovery Center , the n clic k Gat ew ay Re co very Cent er .
CHAPTER 6: Troublesho oting 104 9 C lick Ye s , then cl ick Next . The Fa cto r y i ma g e re co ver y windo w opens, w hich show s you t he progres s of the sys tem rec ove r y . When reco very is finis hed, the Re cov ery is comple t e wi nd ow o pe ns .
www.gatewa y.com 105 T elephone suppor t Bef ore calling Gat ew a y C u st omer Car e If you ha ve a t echnical problem wit h your computer , f ollow thes e r ecommend ations befor e contacting Gate w a y C ust omer Care: • Mak e sur e that y our comput er is connec te d correc tl y t o a grounded AC outl et that is suppl y ing powe r .
CHAPTER 6: Troublesho oting 106 T elephone numbers Gat ew a y off e rs a w ide range of c ust omer servic e, Cust omer Care , and inf ormation s ervice s.
www.gatewa y.com 107 Self -help If you ha ve how -to questi ons about using y our Ga teway-s up pl ied ha rdwa re or s oft ware, see the foll owi ng reso u rc es : • The print ed or online documentation that came with y our hardw are or sof tw are .
CHAPTER 6: Troublesho oting 108 8512418.book Page 108 Friday, May 11, 2007 11:44 AM.
AP P ENDI X A 109 L egal Notices • Important saf ety inf ormation • R egulatory compliance statements • En v ironmental inf ormation • Notice s 8512418.
APPENDIX A: Legal Notices 110 Important s af ety inf ormation Y our G ateway syste m i s d es ig n ed an d te sted to me et th e l a tes t s ta nd a rds for safet y of i n form at io n technology equipme nt.
www.gatewa y.com 111 Ca re du ri n g use • D o n o t w a lk o n t h e p o w e r c o r d o r a l l o w a n y t h i n g t o r e s t o n i t . • Do no t spill a ny thing on th e sy st em. T he be st w ay to av oid sp ills is t o a v oid eatin g and drinking near your system.
APPENDIX A: Legal Notices 112 • Re orien t or r elocat e the r ecei vin g ant enna • Inc rease t he sep aration be twe en the equipme nt and re ceiv er • Con ne ct th e eq ui p me nt to a n o ut.
www.gatewa y.com 113 When programming or maki ng tes t c alls to emergency numbe rs: • Re main on the line and briefl y ex plain t o the di spatc her th e reaso n f or the call. • P erf orm such acti vitie s in t he off -p eak hou rs such a s ear ly m orning or late e v ening s.
APPENDIX A: Legal Notices 114 Las er saf e ty statement All Ga t ew ay sy stems e quipped with CD and DVD drives comply with the appropri ate sa f ety standards , includi ng IEC 825.
www.gatewa y.com 115 P ow er line s Do not loc ate t he ant enna nea r ov erhe ad light or po wer c irc uits, or w her e it could fall in to suc h pow er line s or c irc uits. Wa rn i n g When installing or r ealigning an ou tside ante nna sy stem, ext reme care should be tak en t o keep f r om touc hing suc h power lines or cir cu its.
APPENDIX A: Legal Notices 116 En vi r onmental inf ormation The product yo u have purchas ed c ontains extr acted natural resource s that h a v e been used in the manufac t ur in g process. T his p roduct ma y contain substances known to be haz ardous to the envir onme nt or t o huma n health.
www.gatewa y.com 117 T rademark ac know ledgments Gate wa y and the Black -and-White Spot Design are trademarks or r egi st ered trademarks of Gat ew a y , Inc. in the U.S. and other coun tries. Int el, Intel Inside logo, and P entium are regist ered trademarks and MM X is a trademar k of Intel Corporation.
APPENDIX A: Legal Notices 118 8512418.book Page 118 Friday, May 11, 2007 11:44 AM.
119 A AC powe r connector 8 accessories safety preca utions 111 activi ty indi cato rs See indi cators applicat ion buttons 21 applicat ion key 20 , 21 arrow keys 20 , 21 audio analog speaker jack 9 a.
120 Index cleani ng 61 copyin g 27 insert ing 24 playing audio 26 recording 27 troubleshoot ing 73 CD dr ive adding 43 identi fyi ng 25 locati ng dri ve 7 replacing 43 See also optical d rive troubles.
121 www.gatewa y.com Warranty 106 D defaul t printer setting 91 defragment ing hard drive 65 dele ting f iles and folde rs 64 dial- up m odem 16 adjust ing volum e 89 conn ecting 10 diagno stic s 88 d.
122 Index faxes troubleshoot ing 88 file s backin g up 66 dele ting 64 findi ng 70 openin g 23 tran sfer rin g 69 troubleshoot ing 78 type s 69 findi ng file s 70 files and folders 69 Firewire port 7 .
123 www.gatewa y.com K keyboard buttons 19 , 20 cleani ng 60 featu res 19 , 20 PS/2 port 8 troubleshoot ing 81 USB port 7 , 9 keys an d butt ons applicati on 20 , 21 arrow 20 , 21 audio pl ayback 19 ,.
124 Index mouse buttons 22 changing sett ings 23 cleani ng 61 clickin g 23 doubl e-cli ckin g 23 movin g pointer 22 , 23 moving screen objects 23 opening files, f olders, and pro gram s 23 poin ter 22.
125 www.gatewa y.com Standby/ Resume 7 troubleshoot ing 90 turnin g off com puter 17 turnin g on comp uter 16 powe r butto n 7 power suppl y 15 print er insta lling 32 setting de fault 91 troubleshoot.
126 Index scanner insta lling 32 screen troubleshoot ing 76 screen objects gettin g information 23 moving 23 selectin g 23 Scroll Lock indi cator 19 , 21 scroll wheel 23 Secure Digital 28 serial numb .
127 www.gatewa y.com diskett e drive 75 displa y 76 DSL modem 85 DVD drive 73 , 76 Ethe rnet ne two rk 77 faxes 88 file s 78 gener al guid elin es 72 hard driv e 79 Int ernet conn ectio n 79 , 87 keyb.
128 Index 8512418.book Page 128 Friday, May 11, 2007 11:44 AM.
8512418.book Page 129 Friday, May 11, 2007 11:44 AM.
MAN GERSHWIN HW REF GDE R3 5/07 8512418.book Page 130 Friday, May 11, 2007 11:44 AM.
An important point after buying a device Gateway GM5688E (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Gateway GM5688E yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Gateway GM5688E - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Gateway GM5688E you will learn all the available features of the product, as well as information on its operation. The information that you get Gateway GM5688E will certainly help you make a decision on the purchase.
If you already are a holder of Gateway GM5688E, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Gateway GM5688E.
However, one of the most important roles played by the user manual is to help in solving problems with Gateway GM5688E. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Gateway GM5688E along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
