Instruction/ maintenance manual of the product MultiModem ISI Multitech
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MultiModem ® ISI Intelligent Serial Interface Server Cards ISI5634UPCI & ISI9234PCIe User Guide.
MultiModem ISI Server Cards User Guide 2 MultiModem ® ISI User Guide Models: ISI9234PCIe-4 & -8 ISI5634UPCI-4 & -8 P/N S000442E, Revision E This publication may not be repro duced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc.
Table of contents MultiModem ISI Server Cards User Guide 3 Contents CHAPTER 1—INTRODUCTION AND DESCRIPTION ........................................................................................................ 4 How to Use This Manual ............
Chapter 1 – Introduction and Descriptio n MultiModem ISI Server Cards User Guide 4 Chapter 1—Introducti on and Descript ion How to Use This Manual This manual describes the Multi-Te ch Intelligent Serial Interface, Server Cards Models ISI5634UPCI-4/8 and ISI9234PCIE-4/8.
Chapter 1 – Introduction and Descriptio n MultiModem ISI Server Cards User Guide 5 Note: T h o u g h t h e s e m o d e m s a r e c a p a b l e o f 5 6 K b p s download performance, line im pairments.
Chapter 2 – Hardware Installation MultiModem ISI Server Cards User Guide 6 C ha pt er 2— Ha rdware I ns t al la t i on Introduction This chapter describe s installation of the Multi-Tech ISI as an expansion card in your PCI-bus computer. Telecom Safety Warnings • 1.
Chapter 2 – Hardware Installation MultiModem ISI Server Cards User Guide 7 3. Carefu lly re move the ISI Ca rd from its ant istatic ba g , h and lin g it only by the mounting bracket and edges. Do no t tou ch the g ol d- plated connectors along the bottom edge.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 8 Chapter 3—Sof twar e Instal lat ion Introduction The ISI Cards ship with drivers and software for each of the following operating systems: Windows Server ® 2008, Windows ® 7, Vista, XP, 2003, and Linux.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 9 Windows Installer Your product CD contains an installer pr ogram for curr ent Window s operating systems (Windows XP and newer only) that should be used before installing your ISI card.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 10 5. You will be prompted 3 times to confir m the insta llation of the three necessary drivers. Click the Install button to continue each ti me. 6. There will be a transitory screen, the n the process will complete.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 11 Manual Driver Installation for Windows 7 If you did not use the pre-installer for Win dows, this is the process for installing your m odem. The following driver install ation procedure is based on Wi n 7 32-bit Operating S ystem.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 12 3. Update Driver Software – PCI Serial Port screen appears. Select Browse my computer for d river software 4. Insert the ISI product CD that came wi th your device into the CD-ROM drive.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 13 Click Next. 6. Windows Security Would you like to inst all this device software screen appears.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 14 8. When the software for this device has been updated. The Windo ws screen Multi-Tech ISI5634UPCI/ISI9234PCIE 4 Port Analog Modem Card is displayed .
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 15 Windows 7 Port and Modem Installation Immedia tely a fter the ISI C ard dr iver i nstalla tion is complete, another set of installation wizard screens will appear.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 16 2. Update Driver Software – PCI Serial Port screen appears. Select Browse my computer for d river software 3. At the Browse for driver software on your computer screen. Ensure that the Browse window still poi nts to the Driv ers folder on the ISI product CD.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 17 4. Windows Security Would you like to inst all this device software screen appears. Click Install . 5. Installing driver software on screen appears. 6. When the software for this device has been updated.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 18 Installation of the Modems As each Multi-Tech Communication Port (COM_) is inst alled, Win7 goes out and pulls the mod em driver from Windows Update and inst alls the modem under Modems, Multi-Tech Systems MT9234SMI #_ , as show n in Device Manager.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 19 Un-Installing your ISI Unit Conduct the un-installation in this order: remove the modems associated with the ISI Card first, then the ports, and, finally, the I SI Car d. F oll ow ing thi s pr oc edu re will en sur e re mov al of all ISI components.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 20 Delete COM Ports 1. In Device Manager, click on Ports (COM & LPT) to expand the list. 2. Select one of the COM ports being used with the ISI Card. These are designated as "Multi-Tech Communications Port (CO M x )" where x is usually 3 or greater.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 21 Delete ISI Card Driver 1. In Device Manager, click on Multi-port serial adapters to expand the list. 2. Select the entry for the specific ISI Card to be removed, ei t h er Multi-Tech ISI5634UPCI/ISI9234PCIE- X Card.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 22 Driver Installation for Wind ows Server 2008 If you did not use the pre-installer for Win dows, this is the process for installing your m odem. The following driver install ation procedure is based on Windows Server 2008 64-bit Operatin g System.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 23 5. The next screen prompts you to Insert the disc tha t came with your PCI Serial Port . If you have the disc that came with your card, insert it now. Click Next . Windows may prompt you to search online, but this is not necessary.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 24 8. When the software for this device has been succe ssfully installed screen appears, Windows h as finished installing the driver software for this dev ice: Multi-Tech ISI5634UP CI/ISI9234PCIE 8 Port Analog Modem Card.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 25 2. The Found New Hardware – Multifunction Devi ce screen appears. If you have the disc that came with your device, insert it now. The ISI Card CD is still in the CD ROM drive.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 26 5. The Found Ne w Hardware – Multi-Tech Communications Port (COM3) screen appears. The software for this device has been successfully installed. Wi ndow s has finished installing the driver software for this device: Multi-Tech Communications Port .
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 27 Installation of the Modems 1. A Found New Hardware – Multifuncti on Device screen appears and asks: Allo w Windows to search online for driver soft w are for your MultiTech Sy stems MT9234SMI? Select Don’t search online .
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 28 3. Searching disc for software screen appears. 4. Windows can’t verify the publisher of this driver software screen appears. 5. Select Install this driver software anyway 6.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 29 8. View the Device Manager as the Modem s are being insta lled. For the ISI 1-4, the inst all atio n wiz ard mus t install four Multifunction Devices. Sim ilar ly, f or the ISI 1-8, the installati on wizard must install eight Multifunction Devices under Other Devices.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 30 Delete Modem Drivers 1. Go to Control Panel I System. Go to the Hardware tab and click o n Device Manager. The Device Manager list will appear. 2. Click on Modems to expand the list.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 31 4. At the Confirm Device Removal screen, click OK. 5. Repeat steps 3 through 5 for each ad ditional modem driver to be removed. Delete COM Ports 1. In Device Manager, click on Ports (COM & LPT) to expand the list.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 32 3. Right-click on the first port to be deleted (the orde r of removal is not important) and select "Uninstall." 4. At the Confirm Device Removal screen, click OK. 5.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 33 Delete ISI Card Driver. 1. In Device Manager, click on Multi-port serial adapters to expand the list. 2. Select the entry for the specific ISI Card to be removed, ei t h er " Mu l t i- T e ch I SI 5634UPCI/ISI9234PCIE- X Port Analog Modem Card”.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 34 Driver Installation for Windows Vista The following driver install ation procedure is based on Windows Vista 32-bit Operating System. The Wind ows Vista 64-bit Operating System installs in the same manner.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 35 6. Windows couldn’t find the driver softw are for your dev ice screen appears. Choose Browse my computer for driv er software (advanced) . 7. At the Browse for driver so ftware on your computer screen.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 36 8. Windows Security Would you like to inst all this device software screen appears.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 37 Port and Modem Installation Immedia tely a fter the ISI C ard dr iver i nstalla tion is complete, another set of installation wizard screens will appear.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 38 3. Windows couldn’t find the driver softw are for your dev ice screen appears. Choose Browse my computer for the driv er software (Advanced). 4. At the Browse for driver so ftware on your computer screen.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 39 6. Installing driver software on Multifunction Dev ice screen appears. 7. The Found Ne w Hardware – Multi-Tech Communications Port (COM6) screen appears. The software for this device has been successfully installed.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 40 Installation of the Modems 1. A Found New Hardware – Multi-Tech Sy stems MT9234SMI screen appears with Insert the disc that came with your Multi-Tech Systems MT9234SMI. Click on I don’t have the disc.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 41 4. At each Found Ne w Hardware Wizard —P lease cho ose your search and installation options screen. Ensure that Search for the best driver in these lo cations is selected and that Include this location in the search is also selected.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 42 7. For each port, Completing the Found New Hard Wizard screen for the Multi-T ech Systems MT9234SMI#_ appears. Click Finish . This wizard will return to the Please choo se your searc h and installation option screen and repeat this sequence for each modem being installed.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 43 Un-Installing ISI Drivers C o n d u c t t h e u n - i n s t a l l a t i o n i n t h i s o r d e r : r e m o v e t h e m o d e m s associated with the ISI Card first, then the ports, and, finally, the I SI C ard .
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 44 Delete COM Ports 1. In Device Manager, click on Ports (COM & LPT) to expand the list. 2. Select one of the COM ports being used with the ISI Card. These are designated as "Multi-Tech Communications Port (CO Mx)" where x is usually 3 or greater.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 45 Delete ISI Card Driver 1. In Device Manager, click on Multi-port serial adapters to expand the list. 2. Select the entry for the specific ISI Card to be removed, ei t h er Multi-Tech ISI5634UPCI/ISI9234PCIE- X Card .
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 46 Driver Installation for Wind ows XP/2003 If you did not use the pre-installer for Win dows, this is the process for installing your m odem. The following driver install ation procedure is based Windows XP 32-bit Operating System.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 47 5. Please choose your search and installation options scree n appears. Select Include this location in the search: and Click Bro w se . Browse to the Driv ers folder on your ISI product CD, and then select the Drivers folder.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 48 6. Please wait while the wizard searches for the PCI Serial Port . 7. Then a Hardware Installation—Windows Logo Tes ting screen will appear.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 49 9. ‘Please wait while the wizard insta lls the software...’ screen appears.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 50 Port and Modem Installation Immedia tely a fter the ISI C ard dr iver i nstalla tion is complete, another set of installation wizard screens will appear.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 51 4. Please choose your search and install ation options screen appears. 5. Ensure that the Search for the best dri ver in these locations is selected and that Include this location in the search is also selected.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 52 8. Please select the best mat ch for your hardware from the list below. Ensure that the top choice is selected, e:driv erswin32bit-xp-2003oemport-xp-2003.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 53 10. For each port, a completio n screen will appear. Click Finish. This wizard will return to the Please choo se your searc h and installation option screen and repeat this sequence for each port being installed.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 54 2. The Foun d New Hardware Wizard screen appears with Multi-Tech S ystems MT9234SMI . Select Install from a list or specific location (Advance) . Then cli ck Next . 3. At each Found Ne w Hardware Wizard —P lease cho ose your search and installation options screen.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 55 5. At each Hardware Installation screen with ‘ The software you are insta lling for this hardware: Multi-Tech Systems MT9234SMI has not passed Windows Logo testing to verify its com patibility with Windows XP ’.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 56 8. For each port, ‘ Com pleting the Found New Hard Wizard ’ screen for the Multi-T ech Systems MT9234SMI appears.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 57 Un-Installing ISI Drivers C o n d u c t t h e u n - i n s t a l l a t i o n i n t h i s o r d e r : r e m o v e t h e m o d e m s associated with the ISI Card first, then the ports, and, finally, th e ISI Car d.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 58 3. Select one of the modems being u sed with the ISI Card. The modems are designated Multi-Tech systems MT9234SMI (followed by the number de signation for all mo de ms e xc ep t th e fi rs t, # 2, # 3, et c.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 59 Delete COM Ports 1. In Device Manager, click on Ports (COM & LPT) to expand the list. 2. Select one of the COM ports being used with the ISI Card. These are designated as Multi-Tech Communications Port (COMx) where x is usually 3 or greater.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 60 4. At the Confirm Device Rem oval screen, click OK . 5. Repeat steps 3 through 5 for each ad ditional ISI COM port to be removed. Delete ISI Card Driver 1. In Device Manager, click on Multi-port serial adapters to expand the list.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 61 4. At the Confirm Device Re moval screen, click OK . 5. Repeat steps 3 through 5 for each ad ditional ISI Card to be removed. 6. Shut down the computer. 7. With the computer's power off, you can r emove the ISI Card p hys ic all y f ro m t he c omp ut er.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 62 Installing the ISI Driver in Linux Multi -Tech's versi on 1.01 dr iver for t he ISI Cards work s with the 2.4.x Linux kernel. It has been tested with RedHat Release Versions 7.
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 63 Creating Linux TTY Device Names 1. This driver retains the standard serial de vice properties: dial-in port fil es (named in the form "tt yMUxy"), and call-out port files (named in t h e fo r m " c u m x y" ) .
Chapter 3 – Software Installation MultiModem ISI Server Cards User Guide 64 Configuring the Modems for your Country Different countries have di fferent requirements for how modems must function. Therefore, before you use the modems in your ISI Card, you must configure them to ma tch the defaults of the count ry in whi ch you are using them.
Chapter 4 – Reset Utility Chapter 4 – R eset Ut ilit y The Reset Utility allows you to reset a single mod em or reset all the modems. PREREQUISITE: The ISI driver s must be install before the Reset Utility can function. 1. Insert the ISI Product CD into t he CD-ROM drive.
Appendix A – Cable Wiring Diagram s Appendix A – Cable Wir ing Diag r ams The four modems on the ISI-4 are atta ched to phone re c e pt a cl e s b y a si n gl e fa n - ou t c a bl e th a t h as an R J 45 connector on one end (which connects to the card) and four RJ11 connectors on the oth er end (which connect to phone recept acles).
Appendix B – Regulatory Compliance MultiModem ISI Server Cards User Guide 67 Appendix B – Regulator y Complianc e FCC Part 15 This equipment has been tested a nd found to comply with the limits for a Class B digital device, pursuant to 47 CFR – FCC Part 15 regulations.
Appendix C – Environmental Info MultiModem ISI Server Cards User Guide 68 Appendix C – Enviro nmental Inf or mat ion Waste Electrical and Electr onic Equipment (WEEE) Statement July, 2005 The WEEE.
Appendix C – Environmental Info MultiModem ISI Server Cards User Guide 69 REACH Statement Registration of Substances: After careful review of the legislation and specifically the definition of an “article” as defined in EC Regulation 1907/2006, Title II, Chapter 1, Article 7.
Appendix C – Environmental Info MultiModem ISI Server Cards User Guide 70.
Index MultiModem ISI Server Cards User Guide 71 INDEX C Country configuration ................................................................ 64 D Driver insta llation ......................................................................... 8 E EMC, Safety and R&TTE .
An important point after buying a device Multitech MultiModem ISI (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Multitech MultiModem ISI yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Multitech MultiModem ISI - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Multitech MultiModem ISI you will learn all the available features of the product, as well as information on its operation. The information that you get Multitech MultiModem ISI will certainly help you make a decision on the purchase.
If you already are a holder of Multitech MultiModem ISI, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Multitech MultiModem ISI.
However, one of the most important roles played by the user manual is to help in solving problems with Multitech MultiModem ISI. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Multitech MultiModem ISI along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
