Instruction/ maintenance manual of the product i-Series NEC
Go to page of 8
ACD User Guide 92600ACDU03 92600ACDU03.qxd 3/12/01 11:14 AM Page 1.
Answering Outside Calls . . . 1. Lift handset. ● Press the flashing line key if not connected. ● If your ACD Group has Automatic Answer enabled and you are using a customer- provided headset, the next call waiting is picked up as soon as you press SPK.
Keyset 1. + . OR 1. + (ACD Log On/Off). 2. to log out. OR 2. to cancel and return to the group. DSL or SLT 1. Lift handset. 2. . 3. to log out. OR 3. to cancel and return to the group. Work Time Work Time temporarily busies-out your phone so that you can work at your desk uninterrupted.
Keyset 1. (Work Time). OR 1. + . SLT/DSL 1. Lift handset. 2. Dial . Keyset 1. (Work Time). OR 1. + . SLT/DSL 1. Lift handset. 2. Dial . Rest Mode Rest Mode temporarily logs your phone out of your ACD Group. This may be required if you get called away for your desk.
enabled, the system automatically puts your phone in Rest Mode if it is not answered. This ensures that callers won’t have to wait while ACD rings your extension when you’re not there. The type of Rest Mode you have is determined by system programming.
Reroute Y our Calls . . . Transfer 1. At keyset or DSL, press . OR 1. At SLT, hookflash. ● You hear Transfer dial tone. 2. Dial ACD Group Master Number. ● You can press a One-Touch Key for the master number instead. 3. Hang up. Check the Status of the ACD Group .
The information displays on your telephone as follows: Call your Supervisor by an Emergency Call . . . If you need assistance with a caller, place an Emergency Call to your ACD Group Supervisor. Once the supervisor answers the Emergency Call, they automatically monitor both you and the caller.
April 2001 Printed in U.S.A. P/N 92600ACDU03 Issue 1-0 NEC America Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 cng.
An important point after buying a device NEC i-Series (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought NEC i-Series yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data NEC i-Series - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, NEC i-Series you will learn all the available features of the product, as well as information on its operation. The information that you get NEC i-Series will certainly help you make a decision on the purchase.
If you already are a holder of NEC i-Series, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime NEC i-Series.
However, one of the most important roles played by the user manual is to help in solving problems with NEC i-Series. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device NEC i-Series along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center