Instruction/ maintenance manual of the product H323 Avaya
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15-601046 Issue 15b - (16 July 2009) H323 IP Telephone Installation IP Office 4.2.
H323 Phone Install Page 2 15-601046 Issue 15b (16 July 2009) IP Office 4.2 © 2009 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc.
H323 Phone Install Page 3 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Contents Contents IP Office IP Phones 1. ..................................................................... 8 1.1 What is New ...............................................
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H323 Phone Install Page 5 15-601046 Issue 15b (16 July 2009) IP Office 4.2 IP Office IP Phones Chapter 1..
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H323 Phone Install Page 7 15-601046 Issue 15b (16 July 2009) IP Office 4.2 IP Office IP Phones: 1. IP Office IP Phones This documentation provides notes for the installation of supported Avaya 1600, 4600 and 5600 IP phones onto IP Office phone systems.
H323 Phone Install Page 8 15-601046 Issue 15b (16 July 2009) IP Office 4.2 1.1 What is New IP Office 5.0 The following changes specific to H323 IP phone support have been made as part of the IP Office 5.
H323 Phone Install Page 9 15-601046 Issue 15b (16 July 2009) IP Office 4.2 IP Office IP Phones: What is New · HTTP User Backup and Restore The HTTP file support methods detailed in this manual are for the download of phone firmware, settings and language files to phones.
H323 Phone Install Page 10 15-601046 Issue 15b (16 July 2009) IP Office 4.2 1.2 Supported Phones This documentation provides installation notes for the following Avaya IP phone supported by IP Office. H323 IP Phones Supported Models IP Office Core Software Note 1600 Series 1603 Supported on IP Office 4.
H323 Phone Install Page 11 15-601046 Issue 15b (16 July 2009) IP Office 4.2 IP Office IP Phones: Supported Phones 1.3 System Capacity System capacity can be separated into two aspects; the number of configurable phone extensions and the number of simultaneous IP phone calls.
H323 Phone Install Page 12 15-601046 Issue 15b (16 July 2009) IP Office 4.2 1.4 Phone Firmware The firmware in Avaya IP phones is upgradeable and different releases of firmware are made available via the Avaya support website.
H323 Phone Install Page 13 15-601046 Issue 15b (16 July 2009) IP Office 4.2 IP Office IP Phones: Phone Firmware 1.5 Simple Installation The diagram below shows the simplest installation scenario. · For IP Office control units other than the IP500, and for IP500 units running IP Office 4.
H323 Phone Install Page 14 15-601046 Issue 15b (16 July 2009) IP Office 4.2 1.6 Complex Installation The diagram below shows a scenario where more than 5 IP phones are being supported. The key difference is that the file server and DHCP support must be done using 3rd-party applications.
H323 Phone Install Page 15 15-601046 Issue 15b (16 July 2009) IP Office 4.2 IP Office IP Phones: Complex Installation 1.7 Installation Requirements To install an IP phone on IP Office, the following items are required: · o Extension Number and User Details A full listing of the planned extension number and user name details is required.
H323 Phone Install Page 16 15-601046 Issue 15b (16 July 2009) IP Office 4.2 1.8 Network Assessment · WARNING: A Network Assessment is Mandatory When installing H323 IP phones on an IP Office system, it is assumed by Avaya that a network assessment has been performed.
H323 Phone Install Page 17 15-601046 Issue 15b (16 July 2009) IP Office 4.2 IP Office IP Phones: Network Assessment 1.9 Voice Compression Calls to and from IP devices can require conversion to the audio codec format being used by the IP device. In the IP Office this conversion is done by voice compression channels.
H323 Phone Install Page 18 15-601046 Issue 15b (16 July 2009) IP Office 4.2 IP400 VCM Cards The following IP400 VCM cards are available. IP400 VCM Cards SAP Code Small Office Edition IP406 V2 IP412 IP500 25ms echo cancellation. IP400 VCM5 [1] 700185119 IP400 VCM10 [1] 700185127 IP400 VCM20 [1] 700185135 IP400 VCM30 700293939 64ms echo cancellation.
H323 Phone Install Page 19 15-601046 Issue 15b (16 July 2009) IP Office 4.2 IP Office IP Phones: Voice Compression 1.10 QoS When transporting voice over low speed links it is possible for normal data packets (1500 byte packets) to prevent or delay voice packets (typically 67 or 31 bytes) from getting across the link.
H323 Phone Install Page 20 15-601046 Issue 15b (16 July 2009) IP Office 4.2 1.12 User PC Connection To simplify the number of LAN connections from the user's desk, it is possible to route their PC Ethernet LAN cable via some H323 IP phones.
H323 Phone Install Page 21 15-601046 Issue 15b (16 July 2009) IP Office 4.2 IP Office IP Phones: User PC Connection 1.13 Power Supply Options Each H323 IP phone requires a power supply. They do not draw power from the IP Office phone system. Listed below are the power supply options that can be used.
H323 Phone Install Page 22 15-601046 Issue 15b (16 July 2009) IP Office 4.2 802.3af Power over Ethernet (PoE) Options IEEE 802.3af is a standard commonly known as Power over Ethernet (PoE). It allows network devices to receive power via the network cable using the same wires as the data signals.
H323 Phone Install Page 23 15-601046 Issue 15b (16 July 2009) IP Office 4.2 IP Office IP Phones: Power Supply Options 1.14 File Server Options During installation and maintenance the phones download software and settings files. In order to do this the phone first request files for an HTTPS server.
H323 Phone Install Page 24 15-601046 Issue 15b (16 July 2009) IP Office 4.2 1.15 File Auto Generation For IP Office 5.0+, for systems configure to use the IP Office control unit's memory card as the file server source, the IP Office is able to auto-generate the necessary file if a specific file is not place on the card.
H323 Phone Install Page 25 15-601046 Issue 15b (16 July 2009) IP Office 4.2 IP Office IP Phones: File Auto Generation 1.16 Control Unit Memory Card The memory card used with the Small Office Edition and IP406 V2 systems can be used to store files other than those used for embedded voicemail.
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H323 Phone Install Page 27 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Installation Chapter 2..
H323 Phone Install Page 28 15-601046 Issue 15b (16 July 2009) IP Office 4.2 2. Installation Check the following before beginning installation: 1. o IP Office Manager PC Check that the applications for configuring and monitoring an IP Office system are available and able to connect to that system.
H323 Phone Install Page 29 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Installation: 5. o DHCP Server If not using the IP Office for DHCP, check that the alternate DHCP server has been configured for the IP phones. It will need to include details of the files server and gateway settings.
H323 Phone Install Page 30 15-601046 Issue 15b (16 July 2009) IP Office 4.2 2.1 Creating/Editing the Settings File During installation, the H323 IP phones request software by downloading and following instructions within the 46xxupgrade.scr file. This file is provided as part of the IP Office Manager software and should not normally be changed.
H323 Phone Install Page 31 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Installation: Creating/Editing the Settings File The files to download to the phones are defined in the # SETTINGS1603 , # SETTINGS1608 and # SETTINGS1616 sections of the 46xxsettings.
H323 Phone Install Page 32 15-601046 Issue 15b (16 July 2009) IP Office 4.2 2.2 Manually Creating Extensions If installing without auto-create extensions enabled, then VoIP extensions and associated users must first be created in IP Office Manager. The procedure below covers the minimum required to create a VoIP extension and associated user.
H323 Phone Install Page 33 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Installation: Manually Creating Extensions 2.3 Phone Connection In this process the phone is connected to its power source and the ethernet LAN. As soon as the phone is powered up it will start to request information.
H323 Phone Install Page 34 15-601046 Issue 15b (16 July 2009) IP Office 4.2 2.4 Static Address Installation Static addressing is only necessary when a DHCP server is unavailable or not desired. For ease of maintenance and installation, it is strongly recommended that a DHCP server is installed and that static addressing is avoided.
H323 Phone Install Page 35 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Installation: Static Address Installation 2.5 Phone Registration For new phones and phones that have been reset , the phone will request an extension number.
H323 Phone Install Page 36 15-601046 Issue 15b (16 July 2009) IP Office 4.2 2.6 Extension & User Setup If installing using auto-create extensions, you can now use IP Office Manager to open the IP Office unit's configuration and alter the extension and user settings for the phone.
H323 Phone Install Page 37 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Installation: Phone Security 2.8 Backup Restore 1600 Series H323 IP Telephones support using a HTTP server as the location to which they can backup and restore user specific data.
H323 Phone Install Page 38 15-601046 Issue 15b (16 July 2009) IP Office 4.2 1600 Series Phone Backup File The following is an example of a backup/restore file for a 1600 Series phone user.
H323 Phone Install Page 39 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Installation: Backup Restore HTTP Server Configuration for Backup/Restore For IIS Web Servers Create a backup folder under the root directory of your web server. All backup files will be stored in that directory.
H323 Phone Install Page 40 15-601046 Issue 15b (16 July 2009) IP Office 4.2 2.9 Listing Registered Phones Using TFTP, a list can be obtained from the IP Office system of all the registered RAS users which includes H323 IP phones. For example: Extn2602,2602,192.
H323 Phone Install Page 41 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Installation: Listing Registered Phones 2.10 Error Messages The 4600 Series H323 IP phones issue error messages in English only. · Checksum error Downloaded application file was not downloaded or saved correctly.
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H323 Phone Install Page 43 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Other Installation Options Chapter 3..
H323 Phone Install Page 44 15-601046 Issue 15b (16 July 2009) IP Office 4.2 3. Other Installation Options 3.1 VPN Remote Phones Avaya IP Office VPNremote firmware can be used to connect IP phones at remote locations to the IP Office via IPSec VPN tunnels.
H323 Phone Install Page 45 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Other Installation Options: VPN Remote Phones Installation Documentation This document only covers notes and differences specific to installation of VPNremote phones with IP Office.
H323 Phone Install Page 46 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Configuring the IP Phone for VPNremote In addition, a VPN Phone Allowed checkbox option is present on the Extension | VoIP settings tab of IP extensions.
H323 Phone Install Page 47 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Other Installation Options: VPN Remote Phones 3.2 VLAN and IP Phones This section describes the configuration of an VLAN networking infrastructure for use with Avaya IP Office and 4600 Series IP Phones.
H323 Phone Install Page 48 15-601046 Issue 15b (16 July 2009) IP Office 4.2 VLAN and DHCP The use of VLAN has implications on DHCP if DHCP is being used for support of IP phones and or PC’s. The table below details the available options when using a single port for PC and IP Phones on a VLAN enabled network.
H323 Phone Install Page 49 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Other Installation Options: VLAN and IP Phones Example setup - Overview The network is devised to allow the user PC to connect to the switch port of the IP Phone. A single cable then connects PC and IP Phone to the Ethernet Switch.
H323 Phone Install Page 50 15-601046 Issue 15b (16 July 2009) IP Office 4.2 HP Procurve CLI output ; J8164A Configuration Editor; Created on release #H.08.60 hostname "AvayaLabs" snmp-server community "public" Unrestricted vlan 1 name "Native" untagged 1-2,4,7-26 ip address 192.
H323 Phone Install Page 51 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Other Installation Options: VLAN and IP Phones Example System Overview IP Office Configuration The table below details the configuration for IP Office. Additional configuration is not required by IP Office in support 802.
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H323 Phone Install Page 53 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Static Administration Options Chapter 4..
H323 Phone Install Page 54 15-601046 Issue 15b (16 July 2009) IP Office 4.2 4. Static Administration Options A number of settings can be altered through the phone after installation. · Values assigned through static administration override any set through the 46xxsettings.
H323 Phone Install Page 55 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Static Administration Options: 4.1 QOS Option Settings Administering QoS options is not mandatory, but it is highly recommended. Use the following procedure to set Quality of Service (QoS) options.
H323 Phone Install Page 56 15-601046 Issue 15b (16 July 2009) IP Office 4.2 4.3 View Details You can use the following procedure to view a number of phone details. These are in addition to the other static address and local administration options which can also be used to review settings.
H323 Phone Install Page 57 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Static Administration Options: View Details 4.4 Self-Test Procedure 1. To start the IP phone self-test procedures, press the following sequence: MUTE 8 3 7 8 # ( MUTE T E S T # ) .
H323 Phone Install Page 58 15-601046 Issue 15b (16 July 2009) IP Office 4.2 4.5 Resetting a Phone Resetting a Phone Resetting a phone clears the phones user settings but retains system settings such as the DHCP and file server addresses. 1. While the phone is on-hook and idle, press the following sequence: MUTE 7 3 7 3 8 # ( MUTE R E S E T # ).
H323 Phone Install Page 59 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Static Administration Options: Resetting a Phone 4.6 Site Specific Option Number The Site Specific Option Number (SSON) is u.
H323 Phone Install Page 60 15-601046 Issue 15b (16 July 2009) IP Office 4.2 4.7 Automatic Gain Control Automatic Gain Control (AGC) raises the volume when a caller is speaking quietly and lowers the volume when the caller is loud. AGC can be separately switched on or off for the phone handset, headset and speaker.
H323 Phone Install Page 61 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Restart Scenarios Chapter 5..
H323 Phone Install Page 62 15-601046 Issue 15b (16 July 2009) IP Office 4.2 5. Restart Scenarios The sequence of the restart process depends on the status of the boot and application files on the TFTP server and those already downloaded to the phone. This appendix explains the different scenarios possible.
H323 Phone Install Page 63 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Restart Scenarios: 5.1 Boot File Needs Upgrading Having processed the upgrade script file, the software determines that the name of the boot code file in the phone does not match that in the upgrade script.
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H323 Phone Install Page 65 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Infrared Dialling Chapter 6..
H323 Phone Install Page 66 15-601046 Issue 15b (16 July 2009) IP Office 4.2 6. Infrared Dialling Some H323 IP phones include an infrared (IR) port at the front of the phone. This includes the 4606, 4612, 4624 and 4620 phone. The port appears as a dark plastic window on the front edge of the phone, just below the normal dialling keys.
H323 Phone Install Page 67 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Infrared Dialling: 6.1 Enabling the IR Port By default, where fitted the IR port on H323 IP phones is enabled. If necessary, it can be disabled. 1. With the phone on-hook and idle, press MUTE 4 6 8 # ( MUTE I N T # ).
H323 Phone Install Page 68 15-601046 Issue 15b (16 July 2009) IP Office 4.2 6.3 Beaming Files During a Call During a call between two IR enabled extensions on the same system, you can also beam files between IR devices at each end.
H323 Phone Install Page 69 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Alternate DHCP Server Setup Chapter 7..
H323 Phone Install Page 70 15-601046 Issue 15b (16 July 2009) IP Office 4.2 7. Alternate DHCP Server Setup The recommended installation method for H323 IP phones uses a DHCP server. When 5 or less H323 IP phones are being supported, the DHCP can be performed by the IP Office Unit itself.
H323 Phone Install Page 71 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Alternate DHCP Server Setup: 7.1 Using a Windows DHCP Server 1. Checking for DHCP 1. On the server, select Start | Program | Administrative Tools | Computer Management . 2. Under Services and Applications in the Computer Management Tree, locate DHCP .
H323 Phone Install Page 72 15-601046 Issue 15b (16 July 2009) IP Office 4.2 2b. Adding a 242 Option In addition to issuing IP address information, DHCP servers can issue other information in response to requests for different specific DHCP option numbers.
H323 Phone Install Page 73 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Alternate DHCP Server Setup: Using a Windows DHCP Server 2c. Adding a 176 Option 4600 and 5600 Series H323 IP phones use option 176 rather than option 242 as above. The option 176 can be setup to use the same HTTP file server as the 1600 Series phones.
H323 Phone Install Page 74 15-601046 Issue 15b (16 July 2009) IP Office 4.2 7.2 Alternate Options In this document, all IP phone information is issued through the Scope and the Option 176 settings. Depending on the DHCP server, other options may have to be used within the scope.
H323 Phone Install Page 75 15-601046 Issue 15b (16 July 2009) IP Office 4.2 WML Server Setup Chapter 8..
H323 Phone Install Page 76 15-601046 Issue 15b (16 July 2009) IP Office 4.2 8. WML Server Setup The 4610SW, 4620, 4620SW, 5610SW, 5620 and 5620 phones can act as WAP (Wireless Access Protocol) browsers. This allows them to view WML (Wireless Markup Language) pages.
H323 Phone Install Page 77 15-601046 Issue 15b (16 July 2009) IP Office 4.2 WML Server Setup: 8.1 Testing 4620 WML Browsing Using Xitami 1. Introduction Xitami is a small and simple web server application. It is used here to configure one of our LAN PC's as a web server able to provide .
H323 Phone Install Page 78 15-601046 Issue 15b (16 July 2009) IP Office 4.2 4. Installing Sample WML Pages Download the sample pages from Avaya (see the link above). 1. On the web server PC, open the folder c:Xitamiwebpages . For Apache and IIS use the appropriate root folder.
H323 Phone Install Page 79 15-601046 Issue 15b (16 July 2009) IP Office 4.2 WML Server Setup: Testing 4620 WML Browsing Using Xitami 8.2 Setting the Home Page WAP capable H323 IP phones display a key option labeled Web when setup with a home page (press PHONE/EXIT if in any other menu).
H323 Phone Install Page 80 15-601046 Issue 15b (16 July 2009) IP Office 4.2 8.3 Apache Web Server WML Configuration Apache is an open-source web server that is available on many platforms. Basic familiarity with Unix is necessary to configure it. The following is a step-by-step guide for configuring Apache Web-server: 1.
H323 Phone Install Page 81 15-601046 Issue 15b (16 July 2009) IP Office 4.2 WML Server Setup: Microsoft IIS Web Server WML Configuration 8.5 Open URL Entry This document provides sample WML code on how to develop WML pages implementing a text box-based go to a URL function.
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H323 Phone Install Page 83 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Index Index 1 100Mbps Ethernet 56 10Mbps 15 10MBps Ethernet 56 1151C1 21 1151C1/1151C2 33 1151C2 21 1152A1 33 150ms 16 1719,TFTPSRVR 71 176 option 71 192.168.202.x 47 192.168.
H323 Phone Install Page 84 15-601046 Issue 15b (16 July 2009) IP Office 4.2 802.3af 21 8k 17 9 9.9W 21 90 PSU requires 21 A a10d01b2_2.bin 23 a20d01a2_2.
H323 Phone Install Page 85 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Index Call 7, 15, 17, 19, 30, 35, 36, 41, 44, 47, 77, 80 Swap Text Files During 66 call answering 7 Call Reception 77 Call Server 47 call signalling 17 called 46xxsettings.
H323 Phone Install Page 86 15-601046 Issue 15b (16 July 2009) IP Office 4.2 DNS 70, 71, 74, 79 DNS Domain Name 70, 74 DNS Server Address 70, 74 Doc Reference 44 DOCTYPE wml PUBLIC 77 Documentation CD 77 Double-click System 59 Duplicate IP Addressing 19 during Call 68 Manager 15 DVD 44 E Edit SET WMLHOME 79 editing 80 46XXsetting.
H323 Phone Install Page 87 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Index IEEE 802.2p/q understanding 47 IEEE 802.3af 20, 21 IIS 80 IIS 5.0 80 IIS Admin Service’ 80 IKE Extended Authentication 44 Immediate 32, 36, 71 Important Note 66 Inactive 71 includes 13, 14, 16, 28, 40, 47, 67, 77 4606 66 Avaya 23 H.
H323 Phone Install Page 88 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Juniper Networks Secure Services Gateway 500 Series 44 Juniper Secure Services Gateway using Policy-Based 44 K Kentrox Q2300.
H323 Phone Install Page 89 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Index Open 19, 28, 36, 40, 80, 81 PC's 77 Open URL Entry 81 operate 80 Option 15, 21, 23, 30, 40, 41, 44, 47, 54, 55, 56, 59, 68, 71, 74, 79, 80 Option 15 74 Option 176 74 requesting 71 Option 66 74 attaching 71 Option Settings 55 options exist 15 OR 79 Other H.
H323 Phone Install Page 90 15-601046 Issue 15b (16 July 2009) IP Office 4.2 R RAM 62, 63 RAS 40, 71 RAS users 40 Reboot 25, 32, 36, 59, 63, 71, 79 Restarting following 41 Reboot Mode 59 Set 32, 36 Rec.
H323 Phone Install Page 91 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Index Static IP 7, 15, 28 Static IP Installation 7 Step 33, 34, 62, 70 stores 25, 35, 41, 63 String Verify 71 Submit Button 81 subnet 47, 70 called 34 Enter 71 subnet mask 34, 70, 71 support.
H323 Phone Install Page 92 15-601046 Issue 15b (16 July 2009) IP Office 4.2 VLAN’s manage 47 VLANID 47 VLANTEST 47, 71 Voice 7, 15, 16, 17, 19, 20, 28, 47 voice compression 19, 28 channels 17 instal.
H323 Phone Install Page 93 15-601046 Issue 15b (16 July 2009) IP Office 4.2.
H323 Phone Install Page 94 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract.
An important point after buying a device Avaya H323 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Avaya H323 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Avaya H323 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Avaya H323 you will learn all the available features of the product, as well as information on its operation. The information that you get Avaya H323 will certainly help you make a decision on the purchase.
If you already are a holder of Avaya H323, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Avaya H323.
However, one of the most important roles played by the user manual is to help in solving problems with Avaya H323. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Avaya H323 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
