Instruction/ maintenance manual of the product 96 NPS Xerox
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Xero x Do cuP ri nt Net w o rk Pri nte r Se r ies T r oubleshooting Guide f or Models 9 6/4635/1 80 NP S Version 7.1 August 2000 721P8665 1.
Xerox Corporation 701 S. Aviation Boulevard El Segu ndo, CA 90245 ©1997, 1998, 1999 , 2000 by X ero x Corporation. All ri ghts reserved. Copyright protection claimed includes a ll f orm s and matters.
XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HOO TIN G GU IDE iii La ser safe ty ! Warning: Adjustmen ts, use of cont rols, or performance of procedures other than those specified herein m ay res ult in hazardous light exposure. The Xerox DocuPrint printers are c ertified to c omply with th e performance st andards of the U.
iv XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE • Alway s place equipme nt on a sol id s u ppor t surf ace with adequat e strengt h for its weight. • Alway s use mater ials and supplies specifically designed for your X e ro x equipmen t.
XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE v T abl e of contents Laser safety iii Ozone informati on iii Opera tion s af ety iii Intr od ucti on vii About t his guide vii Contents vii Conventions viii Related publications ix 1.
TABLE O F CONTENTS vi XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Calculating through put 7-5 Minimizing the start-u p latency 7-7 300 dpi versus 600 dp i performanc e 7-9 Setting .
XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HOO TIN G GU IDE vii Intr oduction Thi s Xerox Do cuPrint Netw ork Printer Serie s Troubleshooting Guide describes ho w to solve som e specific problems t hat may occur when you are using the Xerox DocuP rint 96, 4635 , or 180 Ne twork Printing Sy stem (NPS).
INTRO DU CTIO N viii XEROX D OCU PRINT 96/4 635/1 80 NP S TRO UB LESH OOTING GUI DE Con ventions This guide uses the following conventions: • All caps and angle brack ets — Within proced ures, the nam es of ke ys are shown in all caps w ithin angle brac kets (f or e xampl e , press <RETURN>).
INTRODUCTION XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE ix Relate d public ation s The Xerox DocuP rint Network Printe r Series incl u des the foll owing document s: Decomp.
INTRO DU CTIO N x XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE.
XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 1-1 1. 1 Calling f or service Before calling your custome r service suppo r t center, make sure you have read this chapter a nd h ave tried the correct ive action s described here.
CALLING F OR SERVICE 1-2 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Enab ling and di sabl ing the mo dem fo r remot e servi ce Your syst e m m a y be set up to use Si xth Se nse Te chnology — a remote comm unication capabi lity.
XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 2-1 2. 2 Fault m asking This chapter describes the behavio r of the 96/ 4635/180 NPS whi le printing with fault conditions in exi ste nce.
FAULT MA SKING 2-2 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE F igu re 2- 2. Fault List s creen The F ault Lis t screen di splays an y out standing fault codes and shows a mimic of the printer; t he area c ontaining the m asked f ault is highlighted in light yellow.
XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 3-1 3. 3 T rou ble s ho o t in g X e ro x Cl ie n t Sof tw a r e ins tallation If you are unable to insta ll the Xerox Client Sof.
TROUBL ESHOO TIN G XE ROX CL IENT SOFT WARE INST ALLAT ION 3-2 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE The follo wing table, “ Xerox Client Sof tware ins tallat i on error messag es ” provides a ref erence to error messages that may di splay during in stallation of X erox Client S oftware.
XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 4-1 4. 4 Tr oubles hooting a No vell implem entation The follo wing tables d escribe som e way s to troubleshoot a Novell implementat ion from the log mess ages that appear in t he DocuPrint NPS log /varnog/DocuPrint.
TROUBL ESHOO TIN G A NOVEL L IMP LEMENT ATION 4-2 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Log message in dicates failure to login and password settings are correct.
TR OUBLES HOO TING A NOVEL L IM PLE MENTAT ION XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 4-3 The following table describes t roubleshooting RP RINTER problems. T able 4-2. RPRINTER problems Probl em Proba bl e Ca use Resol u tion Log message say s: • "Cannot locat e any Netware print ser ver from the n et.
TROUBL ESHOO TIN G A NOVEL L IMP LEMENT ATION 4-4 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE.
XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 5-1 5. 5 Clearing p aper misf eeds a nd jams This chapter shows the steps for clearing paper misfeeds and jams from various areas of the pri nter. Cl eari ng a fe eder tra y faul t When pap er is misfed from t he paper t rays, c omplete the following ste p s: 1.
CLEAR ING P APER MISFEE DS AND JA MS 5-2 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE 4. Press the green le ver to unlatch the p aper feeder ass embly . 5. Remov e and discard any par tially f ed paper . Make sure t he paper s upply is neatly s tack ed and the st ack is not h igher than the MAX l ine on the le ngth gui de .
CLEARING PAPER M ISFEEDS AND JAMS XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 5-3 7. Sli d e the tray bac k into the pr inter until the tra y latches and press the Continue b ut ton to res u me printing. 8. Di scard any page s sent to the sam ple t ray or unused stacker tra y when the pap er ja m w as det ected.
CLEAR ING P APER MISFEE DS AND JA MS 5-4 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE pull the belt off it s track. ) Allow a f ew seconds f or the film remov er to e vaporate. 3. Latch the paper feeder a ssemb l y by press ing down on the br ight green dot .
CLEARING PAPER M ISFEEDS AND JAMS XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 5-5 1. Go t o the area of the pri nter indicated by t h e m essages and display on the pr inter control console. 2. Open an y pri nter doors necessar y to access the area.
CLEAR ING P APER MISFEE DS AND JA MS 5-6 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Pri nter areas Thi s secti on p rov ides illust rati ons of the variou s are as o f the pri nte r where jams may occur. The follo win g illu stra tion show s al l the jam clea ranc e ar eas for the 96/4635/180 printer.
CLEARING PAPER M ISFEEDS AND JAMS XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 5-7 Area 3 Area 4.
CLEAR ING P APER MISFEE DS AND JA MS 5-8 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Area 5 Area 6.
CLEARING PAPER M ISFEEDS AND JAMS XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 5-9 Area 7 Area 8.
CLEAR ING P APER MISFEE DS AND JA MS 5-10 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Note: If jammed paper rips as you are remov ing it f rom area 8, you may have to use the pinch lever in area 9 to remove the paper. Refer to t he “ Not es ” section following the figure i llus trating area 9.
CLEARING PAPER M ISFEEDS AND JAMS XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 5- 11 3. Remov e any pap er caug ht in this area . 4. Replace the green pinch le ver to its original position. 5. Di scard any pape r y ou remov ed.
CLEAR ING P APER MISFEE DS AND JA MS 5-12 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Area 12 Note: For 180 printers, w hen clearing area 12, you are required to clear areas 12 an d 13 .
CLEARING PAPER M ISFEEDS AND JAMS XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 5- 13 Area 14 Note: You may somet imes find paper lying on top of area 14, even though there is no message indicating a jam in this area. Discard the paper.
CLEAR ING P APER MISFEE DS AND JA MS 5-14 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Area 16 Note: For 180 printers, w hen clearing area 16, you are required to clear areas 16 an d 17 .
CLEARING PAPER M ISFEEDS AND JAMS XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 5- 15 Area 18 Note: Sometimes the printer cont rol console m essages di rect you to discard the l ast she et delivered to th e stack fol l owing a ja m in area 18.
CLEAR ING P APER MISFEE DS AND JA MS 5-16 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Clea ring b ypass t ransp ort paper jam s If your prin ter is conf igured wi th a bypass t ransport m odule, y ou should c heck for pap er ja ms in area s 19 and 20 af ter clearing an area 18 paper jam.
CLEARING PAPER M ISFEEDS AND JAMS XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 5- 17 Area 20 6. Remov e any pap er in the ex p osed a r e a.
CLEAR ING P APER MISFEE DS AND JA MS 5-18 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE P aper cu rl an d pape r jams Too much curl in the paper stock can cause paper jams. You can adjust the decurle r lever to eliminate m ost of these problems.
CLEARING PAPER M ISFEEDS AND JAMS XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 5- 19 Ad justing th e decur ler le ver To adjust the decurler l e ver: 1. Open the r ight door of the pr inter and lo cate th e decu rler lev er .
CLEAR ING P APER MISFEE DS AND JA MS 5-20 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE F igu re 5- 3. Paper curl chart.
XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 6-1 6. 6 Using sa mpl e documents You can use sample docum ents to test the p rint quality of your Doc uP rint prin ter . L istin g and pr intin g samp le doc umen ts The Li st Sampl e Document s com mand shows w hat s ample document s are avail a ble.
USING SA MPLE DOCUMENTS 6-2 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Exa m pl e Listing samp le documents: Pr in t S a m p le D o c um en t Use the Print Sample Document comm and to print the sam ple document you select from the list.
USIN G SAMPLE DOCUM ENT S XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 6-3 Exa m pl e Printing one duplex unst apled copy of the sample document “ shapes ” at 300 dpi res.
USING SA MPLE DOCUMENTS 6-4 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE.
XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 7-1 7. 7 Adjus ting print qua lity and speed This chapter considers means fo r chec king and optimizing print quality and speed.
ADJUSTI NG PRINT QUAL ITY AND S PEED 7-2 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Co rrect ing s kew ed pri nti ng If the pri nted out put is repeatedly delivered with the im a .
ADJU STING PR INT QUA LIT Y AN D SPE ED XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 7-3 F igu re 7- 2. Three registra tion transp ort roll levers on system with 7 by 10-inch.
ADJUSTI NG PRINT QUAL ITY AND S PEED 7-4 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Me asur in g pe rfor man ce You can use the DocuPrint sequencer log file to calculate print speeds.
ADJU STING PR INT QUA LIT Y AN D SPE ED XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 7-5 Ca lcula tin g thr ough put For measuring performan ce, note the s tart tim e, stop t.
ADJUSTI NG PRINT QUAL ITY AND S PEED 7-6 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Descri ption Langua ges for more details about fact ors affect in g performanc e . • The elapsed time, equal to the stop time m inus the star t time, is the total amount of time DocuPri nt spent printing the job .
ADJU STING PR INT QUA LIT Y AN D SPE ED XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 7-7 Since the DocuP rint u sually decom poses m ore than on e job a t a time, the j ob s are time-shared on the one processor and this wi ll cause the decom position time t o be l arger than if the DocuP rint decompos ed once by itself.
ADJUSTI NG PRINT QUAL ITY AND S PEED 7-8 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Sequencer restart at November 19, 1996 3:50:20 pm PST Job #236 start, ftpadmin, 99995163.ps, November 19, 1996 3:52:22 pm PST Printing duplex, 300 spi, 216 x 279 mm, 139 buf Job #237 start, ftpadmin, 99995163.
ADJU STING PR INT QUA LIT Y AN D SPE ED XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 7-9 In the examp le shown i n this log, here is the calculation: The st art time wa s: 4 :09:08 pm The stop time was: 10:23:31 pm (This gi ves an elapse d time of 16 minut es and 30 s econds, or 990 s econds) PPM = 60 x 2170/99 0 = 131.
ADJUSTI NG PRINT QUAL ITY AND S PEED 7-10 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Sett in g pag e order DocuPrint delivers docum ents w it h the pages face do wn in the order presented in the Page Description Langua ge. The order can be changed by set t ing the P ageOrder attribute.
ADJU STING PR INT QUA LIT Y AN D SPE ED XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 7- 11 De vice-d epe ndent opera tor s Some P ostScript operators result i n d evice-dependent PostScript fi les .
ADJUSTI NG PRINT QUAL ITY AND S PEED 7-12 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE The P ostScript langua ge p rovides a schem e for overwriting the internal tra nsfer function of a printing de vice by providing t he settransfer and setco lortransfe r o pera tors.
XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 8-1 8. 8 C orre cting stac king pr oblems This chapt er des cribes stac ker problem s other t han pape r jams . It suggests corrective act ions when p rinted set s are thrown arou nd the stacker or the bin.
CORRECTING STACKING PROBLEMS 8-2 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE.
XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 9-1 9. 9 Syst em unresponsi ve This chapt er des cribes prob lems in whi ch your monitor s hows no image, the printer does not respond when you press the Continue button, or the prin t er m ain window does not respond.
SYSTEM UNRESPONSIVE 9-2 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE.
XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTI NG GUIDE INDEX-1 Inde x Numerics 300 dpi, 7-9 600 dpi, 7-9 A Attention light, 2-1 C calculating throughpu t, 7-5 Clas s 1 la se r d evic e, iii clearing f.
INDEX INDEX -2 XEROX D OCU PRINT 96 /463 5/180 N PS TR OUB LES HOOTIN G GU IDE P page order, setting, 7-10 paper curl adjusting, 5-19 measuring, 5-18 jams, checking job integrity, 5-5 misfeeds, freque nt, 5-3 paper curl, measuring, 5-18 performance, 7-4 300 dpi vs.
An important point after buying a device Xerox 96 NPS (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Xerox 96 NPS yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Xerox 96 NPS - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Xerox 96 NPS you will learn all the available features of the product, as well as information on its operation. The information that you get Xerox 96 NPS will certainly help you make a decision on the purchase.
If you already are a holder of Xerox 96 NPS, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Xerox 96 NPS.
However, one of the most important roles played by the user manual is to help in solving problems with Xerox 96 NPS. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Xerox 96 NPS along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
