Instruction/ maintenance manual of the product IS560LH ActionTec
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V.90 Internal Voice/Fax Windows Modem User's Manual .
2 Propr ietar y Notice and Disclaimer U nless otherwise noted, this document and the information herein disclosed are proprietary to A ction- tec Electronics, I nc.
3 Intr oduction Thank you for purchasing the Action tec 56K ISA Advantage V .90 internal modem. The Advantage incorporates the latest technology in host-based V .90 modems. This new technology provides vast improvements in both the performance and the capa- bilities of personal computer fax/modems.
4 Do This First Please read the following tips before attempting to install your new modem. F or Windo ws 95 and Windo ws 98 Installations Be sure to remo ve all other modem drivers from your operating system. T o do this, right-click M y Computer , choose P roper ties from the menu that appears, then click on the Device Manager tab.
5 If you are going to use the T elephone Answering Machine ( T AM) functions of the modem and you are running Windows 95, you need to install a software component called U nimodem V . If you hav e Windo ws 95 OEM Service Release 2 (V ersion 4.00.950 B) or a later version of Windows, this component comes standar d as par t of the operating system.
6 T o disable COM2, boot your system and enter your BIOS setup. Y ou can normally invoke the BIOS setup menu by pressing a key or a combination of keys at the first boot up screen. Some of the common keys are DELETE, F1, F2, CTRL+AL T+S, CTRL+AL T+ESC.
7 Figure 3b: Windows 95 (or 95A) COM2 Disable P anel P roceed to the section titled “Installing the M odem.” F or Windo ws NT 4.0 Installation Remo ve all other modem drivers from your operating system. On the S tart menu, click Settings then click Control P anel.
8 Before installing the modem, you must enable ISA Plug-N-Play support within Win- dows NT . F irst set your system BIOS to “PnP OS” and then insert the Windows NT 4.0 CD-R OM into your systems CD-ROM D rive. The S tar tup window for Win- dows NT 4.
9 Hardw are Installation 1. T urn off the computer and all peripheral devices connected to it. 2. U nplug the computer power cord from the wall r eceptacle. 3. R emove the computer ’ s cover . Refer to your computer owner ’ s manual for instructions.
10 5. F irmly , but gently , insert the modem into the available 16-bit expansion slot. Ensure that the card is seated properly before securing it with the screw remo ved in S tep 4, as shown in the following diagram: Figure 6: Installing The Modem 6.
11 Connecting De vices T o The Modem Fig.7: Connecting Devices On the rear panel of your modem are input jacks to connect devices to the modem. As shown in the diagram, ther e are jacks for connection to a “ phone” and to a phone “line.” The connector labeled Line (T elco) is meant to be connected to a standard analog phone line.
12 Configur ing Windo ws 95 S tep 1 U pon startup, W indows 95 detects the modem and displays the Ne w Har dware F ound dialog box. S elect “Driver from disk pro vided by hardware manufacturer ” then click OK . S tep 2 T ype your CD-R OM drive ’ s drive letter into the Copy manufactur er ’ s files from box.
13 S tep 4 After the installer has copied the .INF files to the har d disk, a N ew Har dwar e F ound dialog box should appear prompting for the “ W ave Device for V oice M odem ”. Click OK . (See “Do This F irst” for information on UNIMODEM.INF if this screen does not appear).
14 S tep 6 T o determine what COM por t and IRQ is assigned to the modem in Windows 95, click on the Modems icon in Control P anel and select the Diagnostic tab . Click on the COM P ort icon and then on the M ore Info button to view the modem proper ties.
15 Configur ing Windo ws 95 OEM SR2 S tep 1 U pon star tup, W indows 95 detects the modem and launches the U pdate Device Driver W izard dialog box. Insert the modem ’ s installation CD-R OM and click N ext. S tep 2 After Windows 95 has found the updated drivers for your modem, click Finish.
16 S tep 3 If Windows asks for its own installation disc, click OK. Inser t the requested CD-R OM, type the drive letter of your CD-R OM in the dialog box that appears next, and click OK . S tep 4 After the Wizar d has copied the .INF files to the hard disk, it should detect “ W ave Device for V oice M odem ” and prompt for its driver .
17 S tep 6 T o determine what COM por t and IR Q is assigned to the modem in Windows 95, click on the Modems icon in Control P anel and select the Diagnostics tab. Select your modem and then click on the Mor e Info button to view the modem proper ties.
18 S tep 7 R emember this COM por t number . When you install your Data/F ax software or internet browser program, you may need to set your modem port location to this same number .
19 Configur ing Windo ws 98 S tep 1 After installing the modem hardware, turn on your computer . Windo ws will detect the modem and start the Add N e w Hardware Wizard. Click N ext. S tep 2 The Add N e w Hardwar e Wizar d will ask if you would like it to “ sear ch for the best driver for your device (R ecommended).
20 S tep 3 The Wizard will ask where it should sear ch for the drivers. Click “CD- R OM driv e ” to select it. Make sure the installation CD-R OM is in the CD- R OM drive. Click N ext. S tep 4 Next the W izard will identify the driver file and repor t its location on the CD-R OM drive.
21 S tep 5 After copying the files to your hard drive, the wizar d will repor t that it is finished installing the drivers for the modem. Click Finish. S tep 6 Windows will now detect a “W ave Device for V oice M odem ” and star t the Add N ew Hardware Wizard again to find the driv ers for the voice capabilities of your modem.
22 S tep 7 The Add N ew Ha rdwar e Wizar d will ask if you would like it to “ search for the best driver for your device (R ecommended).” If this option is not already selected, click it, then click N ext. S tep 8 The Wizard will ask where it should sear ch for the drivers.
23 S tep 9 Next the W izard will identify the driver file and repor t its location on the CD-R OM drive. Click the Next button to copy and instal the driv er . S tep 10 Windows will copy and install the files, and then display the dialog box below , reporting that the process has finished.
24 S tep 11 Windows will finish loading. T o make sur e your modem has been installed correctly , click S tart on the taskbar . On the Start menu, click S ettings, then click Control P anel. In Control P anel, double-click the Modems icon, then click the P roperties tab to bring it to the front.
25 S tep 12 Check that the M ore Info dialog box that appears on your screen matches the illustration below . Make a note of the interrupt (also known as an IR Q) and the port number . These will be needed to configure your communications software. Y our modem is now installed and configured for use with W indows 98.
26 Configur ing Windo ws NT 4.0 Before installing the modem, make sure you have installed the P nP ISA Enabler and the latest Ser vice P ack upgrade to W indows NT 4.0. See the section titled “Do This F irst” for details. S tep1 Install the modem har dware and turn on your computer .
27 S tep 4 A panel for selecting the device to be installed should appear . Highlight the “ V .90 Windows M odem (LHT )” selection and click OK . S tep 5 If you see the following dialog box, you will need to set the configuration manually .
28 S tep 6 Select the Resource S ettings which do not cause any conflicts with other devices. S tep 7 Restart your computer . S tep 8 Click on the Modems icon in the Control P anel .
29 S tep 10 At the Remote Access S etup dialog box, click on Add. S elect the Remote Access Setup device you wish to add and Click OK. S tep 11 Click Continue to finish the installation. S tep 12 After W indows NT has completed the binding process, allow Windows NT to shut down and restart the computer .
30 Installing and Configuring Comm unications Software If your modem came with a communications software package, it is strongly recom- mended that you use this software for your modem. I t’ s default installation param- eters have been specially configured to work with this modem.
31 call is detected. The modem converts the digital information contained in the .wav file into an audio signal which is then sent ov er the phone line. The person calling hears your outgoing message and responds with an incoming message. The sequence of recording an incoming message is the reverse of an outgoing mes- sage.
32 T r oubleshooting This section lists some common problems and offers suggestions for a solution. I t is impor tant to remember that this modem is a Windows 95/98/NT based modem and requires 32bit virtual device drivers. I t therefore cannot work in Windows 3.
33 Device U sage box and make sure “Disable in this hardwar e profile” is not selected. (Windows 95 OEM SR2 and W indows 98 only). Make a note of the COM port and IR Q the modem is using. Errors reported in the Device S tatus box generally refer to conflicts.
34 If you receive an error message or the panel is blank, go to the section of this manual “Does N ot Install.” Step 4: Does Not Install The most likely reason for a non-installation in Windows 95 or 98 is a lack of IR Q resources. The modem needs one IRQ and one COM P or t in order to function.
35 M odems section after you have deleted it from the Device M anager . If it is, this could be a sign that your Plug-N-Play settings are not correct. See “Does N ot Install ” for information about Plug-N-Play .) 3. Close all open programs and return to the Windows desktop .
36 At the Advanced settings window , type the following in the “Containing text ” field: L T Win Modem . Click Find N ow . When a file is found, it will have the name “ oem#.inf.” Delete only an oem inf file. T o delete a file, highlight the file name by clicking once and then choose Delete from the File menu.
37 Common Prob lems No Dialtone Error Make sure y ou have connected the phone cable into the right connector on the back of the modem. See “F igure 7: Connecting Devices.” Y ou may have too many devices connected to the phone line. Remov e all other equip- ment.
38 when the modem is in use. This includes extension phones, answering machines, cordless phone bases, caller ID boxes and their cables. This reduces the load on your phone line and keeps signal attenuation to a minimum. Keep the length of your phone line cable to 10 feet or less.
39 Appendix A: A T Command Set A T Commands A T commands are issued to the modem to control the modem ’ s operation and soft- ware configuration. A T commands can only be entered while the modem is in com- mand mode. Enter A T commands by typing: ATXn where X is the A T command, and n is the specific value for that command.
40 Bn Communication Standar d Setting This command determines CCITT vs. Bell standard. d n a m m o Ct c e f f E 0 B 0 0 2 1 t a s i m e d o m e h t n e h w e d o m 2 2 . V T T I C C s t c e l e S . s / s t i b 1 B s / s t i b 0 0 2 1 t a s i m e d o m e h t n e h w A 2 1 2 l l e B s t c e l e S .
41 Dn Dial This command instructs the modem to begin the dialing sequence. The dial string (n, including modifiers and the telephone number) is entered after the A TD com- mand. A dial string can be up to 40 characters long. Any digit or symbol (0-9, *, #, A, B, C, D) may be dialed as touch-tone digits.
42 En Echo Command This command controls whether or not the characters entered from your computer keyboard are echoed back to your monitor while the modem is in command mode. d n a m m o Ct c e f f E 0 E. r e t u p m o c e h t o t o h c e s e l b a s i D 1 E.
43 Result Codes: K O1 , 0 = n R O R R Ee s i w r e h t O I n Request ID I nformation This command displays specific product information about the modem.
44 Result Codes: K O3 , 2 , 1 , 0 = n R O R R Ee s i w r e h t O M n M onitor Speaker M ode This command turns the speaker on or off. d n a m m o Ct c e f f E 0 M. f f o s i r e k a e p s e h T 1 M r e i r r a c e h t s t c e t e d m e d o m e h t l i t n u n o s i r e k a e p s e h T .
45 On R eturn On-line to Data M ode d n a m m o Ct c e f f E 0 O d n a e d o m d n a m m o c e n i l - n o t i x e o t m e d o m e h t s t c u r t s n I . ) + + + , e c n e u q e S e p a c s E T A e e s ( e d o m a t a d o t n r u t e r 1 O - n o o t g n i n r u t e r e r o f e b n i a r t e r a s e u s s i d n a m m o c s i h T .
46 Vn DCE Response F ormat This command controls whether result codes (including call progr ess and negotia- tion progress messages) are displayed as wor ds or their numeric equivalents. d n a m m o Ct c e f f E 0 V. t x e t s y a w l a e r a s t l u s e R .
47 Xn Result Code Selection and C all Pr ogress M onitoring This command enables tone detection options used in the dialing process. As these functions are chosen, the result codes are also affected. Therefore, this command is frequently used to control the modem chipset’ s responses.
48 Busy T one Detect e n o T y s u B t c e t e D t c e f f E d e l b a s i D. s e v i e c e r t i s e n o t y s u b y n a s e r o n g i m e d o m e h T d e l b a n E.
49 Result Codes: K O1 = n R O R R Ee s i w r e h t O &Cn Data Carrier Detect (DCD) Control Data Carrier Detect is a signal from the modem to your computer indicating that the carrier signal is being received from a remote modem. DCD normally turns off when the modem no longer detects the carrier signal.
50 &Fn Load F actory Settings This command loads the configuration stored and programmed at the factory . This operation replaces all of the command options and the S-register settings in the ac- tive configuration with factor y values. d n a m m o Ct c e f f E 0 F &) t l u a f e d ( .
51 &Kn Local Flow Control S election d n a m m o Ct c e f f E 0 K &. l o r t n o c w o l f e l b a s i D 1 K &. d e v r e s e R 2 K &. d e v r e s e R 3 K &. ) t l u a f e d ( l o r t n o c w o l f S T C / S T R e l b a n E 4 K &.
52 &Qn Asynchronous Communications M ode d n a m m o Ct c e f f E 0 Q &. 0 N s a e m a S . d e r e f f u b , e d o M s u o n o r h c n y s A 1 Q &. d e v r e s e R 2 Q &. d e v r e s e R 3 Q &. d e v r e s e R 4 Q &. d e v r e s e R 5 Q &.
53 &V0 View Active Configuration and S tored P rofile This command is used to display the active profiles. d n a m m o Ct c e f f E 0 V &e l i f e v i t c a w e i V Below is an example of a po.
54 Option Selection AT Cmd No Carrier Disc 2000 msec S10 DTMF Dial Speed 95 msec S11 Escape GuardTime 1000 msec S12 Data Calling Tone Disabled S35 Line Rate 33600 S37 DSVD mode Disabled -SSE Stored Ph.
55 &Zn=x S tore T elephone N umber This command is used to store up to four dialing strings in the modem ’ s nonvolatile memor y for later dialing. The format for the command is &Zn = ”stored number” where n is the location 0?3 to which the number should be written.
56 G Modem P or t Flow Control d n a m m o Ct c e f f E 0 G . ) t l u a f e d ( y t i l i b i t a p m o c r o f K O n a s n r u t e R 1 G . R O R R E s d n o p s e r D E T R O P P U S T O N Re.
57 The second case is where the modem is in the on-line command state (waiting for A T commands) during a data connection, and the B is received in or der to send a break to the remote modem: d n a m m o Ct c e f f E 0 K . m e d o m e t o m e r o t k a e r b d n e s d n a s r e f f u b a t a d r a e l C 1 K .
58 Nn Error Control M ode Selection This command determines the type of error control used by the modem when send- ing or receiving data. d n a m m o Ct c e f f E 0 N . ) 6 Q & s a e m a s ( l o r t n o c r o r r e o N . e d o m r e f f u B 1 N . e d o m t c e r i D 2 N o t s t p m e t t a m e d o m e h T .
59 Result Codes: K O3 , 1 , 0 = n R O R R Ee s i w r e h t O Rn Ring indicator signal off after the telephone call is answer ed (Compatibility command) d n a m m o Ct c e f f E 0 R s i l l a c e n o .
60 Result Codes: K O2 , 1 , 0 = n R O R R Ee s i w r e h t O Xn X ON/X OFF P ass Through d n a m m o Ct c e f f E 0 X s r e t c a r a h c l o r t n o c w o l f F F O X / N O X s e s s e c o r p m e d.
61 -V90=x V .90 D ownstream Rate and Control U se this command to enable/disable V .90 connection and to control V .90 connec- tion rates. The command syntax is AT-V90=x . Where x is a value from the list below . n = 0 9 V - T Ae t a R m a e r t s n w o D 0d e l b a s i d 0 9 .
62 %Cn Enable/D isable Data Compr ession Enables or disables data compression negotiation on an error corrected link. d n a m m o Ct c e f f E 0 C %n o i s s e r p m o c a t a d s e l b a s i D 1 C %n o i s s e r p m o c a t a d 5 P N M d n a s i b 2 4 .
63 &Tn Self-T est Commands This command allows the user to perform diagnostic tests on the modem. These tests can help to isolate problems when experiencing periodic data loss or random errors. d n a m m o Ct c e f f E 0 T &. s s e r g o r p n i t s e t y n a s p o t S .
64 D escription E xample Comments Initial R eceive Carrier Rate 33600 The download connection rate after initial negotiation. F inal T ransmit Carrier Rate 33600 The last upload connection rate. F inal Receive Carrier Rate 33600 The last download connec- tion rate.
65 D escription E xample Comments Call T ermination Cause 0 0 -Call T erminated by Local modem 1 -Call T erminated by Remote modem 2 -N o Answer - the Remote mo- dem did not answer 3 -T rain- ing F ailure - the modems failed to negotiate V .34 or 56K protocols.
66 S1 Ring Counter Range: 0 − 255 Default: 0 U nits: rings This register , Ring Counter , is read only . The value of S1 is incremented with each ring.
67 nous only . The modem will not recognize the backspace character if it is set to a value that is greater than 32 ASCII. This character can be used to edit a command line. When the echo command is enabled, the modem echoes back to the local DTE the backspace character , an ASCII space character , and a second backspace character .
68 S10 Automatic D isconnect Delay Range: 1-254 Default: 20 U nits: 0.1 seconds This register sets the length of time, in tenths of a second, that the modem waits before hanging up after a loss of carrier . This allows for a temporary carrier loss without causing the local modem to disconnect.
69 S21 V .24/General Bit Mapped O ptions Status Indicates the status of command options. Only bits 3, 4 and 5 are used, r ead only . Bits 3-4 DTR behavior (&Dn) 0 = &D0 selected 1 = &D1 se.
70 S28 V .34 M odulation Enable/D isable 0 = disabled, 1-255 = enabled, Range: 0-255 Default: 1 This register enables/disables V .34 modulation. S30 Inactivity T imer Range: 0-255 Default: 0 U nits: minutes S30 specifies the length of time (in minutes) that the modem will wait before discon- necting when no data is sent or received.
71 S36 Negotiation F allback (default 7) This register specifies the action to take in the event of negotiation failure when erro r control is selected. S36 = 0, 2 Hang up. S36 = 1, 3 F all back to an asynchronous connection. S36 = 4, 6 Attempt MNP . If MNP fails, hang up.
72 S38 = 5 38000 bits / s S38 = 6 40000 bits / s S38 = 7 42000 bits / s S38 = 8 44000 bits / s S38 = 9 46000 bits / s S38 = 10 48000 bits / s S38 = 11 50000 bits / s S38 = 12 52000 bits / s S38 = 13 5.
73 The following chart lists the S36 and S48 configuration settings necessar y to negoti- ate certain types of connections: S48=7 S48 =128 S36 = 0, 2 LAPM or hangup do not use S36 = 1, 3 LAPM or async.
74 The Result Code S ummar y R esult Code D escription OK Command executed CONNECT Modem connected to line RING A ring signal has been detected NO CARRIER Modem lost carrier signal, or does not detect.
75 CONNECT 34666 EC* Connection at 34666 bits/s, V .90 rate CONNECT 36000 EC* Connection at 36000 bits/s, V .90 rate CONNECT 37333 EC* Connection at 37333 bits/s, V .90 rate CONNECT 38666 EC* Connection at 38666 bits/s, V .90 rate CONNECT 40000 EC* Connection at 40000 bits/s, V .
76 Appendix B: Comm unications Regulations FCC Regulations The following statements are pro vided in accordance with the F ederal Communica- tions Commission (FCC) regulations. Please read these statements carefully before installing your modem. FCC P ar t 68 Requirements This equipment complies with P ar t 68 of the FCC Rules.
77 tion. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful inter- ference to radio communications. H owever , there is no guarantee that interference will not occur in a particular installation.
An important point after buying a device ActionTec IS560LH (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought ActionTec IS560LH yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data ActionTec IS560LH - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, ActionTec IS560LH you will learn all the available features of the product, as well as information on its operation. The information that you get ActionTec IS560LH will certainly help you make a decision on the purchase.
If you already are a holder of ActionTec IS560LH, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime ActionTec IS560LH.
However, one of the most important roles played by the user manual is to help in solving problems with ActionTec IS560LH. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device ActionTec IS560LH along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
